Judith Sedewitch

Provided training and guidance to staff on SSA programs and processes. Processed most difficult cases to completion independently.

• Evaluated claims for eligibility and compliance with federal regulations.
• Processed claim applications and maintained accurate documentation for review.
• Communicated with clients to gather necessary information for claims processing.

• Assisted clients with inquiries regarding Social Security benefits and services.
• Performed telephone and reception duties

• Provided excellent customer service through effective communication and problem-solving skills.
• Managed high call volumes while maintaining a professional and courteous demeanor.
• Assisted clients by answering inquiries related to Social Security benefits and services.

Designed and administered worldwide customer comment card program for Navy Exchange and Navy Lodge facilities.

• Provided training to staff on use of customer comment card.
• Analyzed comment card responses
• Responded to command level customer complaints and resolved customer service issues.

Designed and administered new Management by Objectives System for performance evaluation of Management level employees for worldwide Navy Exhange System.

Provided training and support for use of new system

• Supervised daily operations to ensure efficient workflow and productivity.
• Coordinated staff schedules to optimize resource allocation and coverage.
• Provided training and performance evaluation of employees.

• Analyzed operational data to identify process inefficiencies and recommend improvements.
• Developed reports using analytics tools to support decision-making processes.
• Designed, recommended and implemented improved processes to streamline workflows and enhance productivity.

• Evaluated claims for eligibility and compliance with federal regulations.
• Processed claim applications and maintained accurate documentation for review.
• Communicated with clients to gather necessary information for claims processing.