Shelbie Jordan

Full Time (40 hours per week)

• Performed troubleshooting on telecommunication devices, operating systems, and networks with 20 or more customers per day.
• Resolved issues via troubleshooting, ticket submission/escalation, account audits, coverage analysis, and equipment orders as needed.
• Followed strict security, verification, and CPNI protocol.

Full Time (40 hours per week)

• Performed in a high volume setting, assisting 20-30 members per day.
• Provided policy information, updated billing and demographics, and created new auto policy quotes.
• Upheld strict security compliance for USAA as well as the laws and regulations for all 50 U.S. states transacting in.

Full Time (40 hours per week)

• Assisted with payroll operations and creating reports for 100-150 HR/payroll accounts.
• Submitted documents to various departments to ensure that accounts remained in compliance.
• Performed extensive case documentation for each interaction.

Full Time (40 hours per week)

• Troubleshot with installers, electricians, and homeowners to resolve site issues with solar products.
• Documented cases in Salesforce where all troubleshooting was recorded, photos and files were compiled.
• Tracked and trended cases to either escalate to engineering or replace products.

Full Time (40 hours per week)

• Collected demographics and scheduled assessments for applicants on the Department of Human Services wavier waitlist.
• Created and updated cases in a state ran database (Therap).
• Collaborated with state and community programs to connect applicants to resources within assigned counties.
• Adhered to all HIPAA rules and regulations.

Full Time (40 hours per week)

• Digitized hard copies of archived architectural project documents and blueprints.
• Helped create a SQL database which held a historical record of all architectural updates and repairs made on the Gowen Field military base.
• Maps were created in ArcMap to demonstrate architectural changes.
• Reported on the architectural history of structures as needed.