Summary
Work History
Education
Skills
Accomplishments
Generic

Judith Van Wig

Mohave Valley,USA

Summary

Able to manage confidential information appropriately. Possesses organizational skills with experience handling multiple tasks in fast-paced environments. Capable of problem-solving and adapting to new challenges to support efficient daily operations.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Work History

Care Coordinator Specialist

Western Arizona Orthopedic & Sports Medicine
10.2023 - Current
  • Schedule patient appointments efficiently.
  • Handle high volumes of calls.
  • Relay messages to staff promptly.
  • Verify insurance and eligibility.
  • Follow up with unscheduled patients.
  • Manage Workers’ Compensation cases and authorizations.
  • Check and respond to voicemails hourly.
  • Update patient demographic information.
  • Communicate patient concerns to physicians and staff.
  • Proficient in Athena Software.
  • Comply with HIPAA guidelines.

Reservation Agent

Edgewater Hotel and Casino
03.2018 - 09.2023
  • Handle all incoming phone calls promptly.
  • Offer river view rooms or suites to guests as an alternative to standard accommodations.
  • Accurately enter all necessary guest information.
  • Resolve guest complaints by company policy.
  • Consistently provide exceptional customer service in a timely manner.
  • Maintain thorough records of all guest transactions.
  • Complete all required documentation accurately and efficiently.
  • Keep supervisors informed of any customer concerns or issues that arise.

Education

High School Diploma -

Brighton High School
Brighton

Skills

  • Detail-oriented accuracy
  • Familiarity with workers' compensation procedures
  • Punctual and trustworthy
  • Organizational standards
  • Effective multitasking
  • HIPAA regulations knowledge
  • Active listening
  • Accurate data entry
  • Goal setting
  • Data entry

Accomplishments

  • Western Arizona Orthopedics and Sports Medicine Successfully brought over 1,500 past due patient account referrals up to date within a short timeframe.
  • Edgewater Hotel and Casino 2021 I Care Award, Employee of the 1st Quarter 2023 I Care Award, 5 Years’ Service

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Judith Van Wig