Judith Williams Barlow
Katy,TX
Summary
Experienced problem solver and communicator skilled at effectively meeting diverse customer needs. Proven track record of building strong relationships and maintaining customer satisfaction. Motivated team player with a positive attitude, committed to contributing to company success. Passionate about cultivating partnerships, growing businesses, and achieving results.
Overview
40
40
years of professional experience
Work History
Senior EDI Transaction Analyst
Centerpoint Energy Inc
Houston, TX
06.2004 - 03.2024
- Created weekly/monthly transaction reports for senior management review.
- Monitored daily transactions to ensure accuracy of data delivered to the Market.
- Identified areas of improvement within the organization's transaction process and submitted the same to IT. Tested and approved changes, once completed.
- Developed strong relationships with external customers to resolve issues.
- Assisted in preparing year-end closing reports.
- Answered customer questions to maintain high satisfaction levels.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Customer Service Representative
Centerpoint Energy Inc
Houston, TX
10.1983 - 05.2004
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with connecting service, billing, and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Bachelor of Science - E Business Management
University of Phoenix
Houston, TX06-2003
Some College (No Degree) - Medical Technology
The University of Texas At El Paso
El Paso, TX05-1975
Skills
- Data Management
- Friendly, Positive Attitude
- Microsoft Word
- Analytical and Critical Thinking
- Computer Skills
- Organization and Time Management
- Cultural Awareness
- Calm Under Pressure
- Research
Affiliations
- Member of Katy Alumnae Chapter of Delta Sigma Theta, Inc. where I serve as a member of the Physical and Mental Health Committee
- Elected member of the Nominating Team for Katy Alumnae Chapter of Delta Sigma Theta, Inc. - 2021 to 2023
- Gardening in my spare time
Timeline
Senior EDI Transaction Analyst
Centerpoint Energy Inc
06.2004 - 03.2024
Customer Service Representative
Centerpoint Energy Inc
10.1983 - 05.2004
Bachelor of Science - E Business Management
University of Phoenix
Some College (No Degree) - Medical Technology
The University of Texas At El Paso