Judith Zwally
Walt Disney World Resort
Kissimmee ,Florida
Summary
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards. Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction and personalized service, Ensuring seamless and positive experience for all guests.
Work History
Concierge
Concierge
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Coordinated dining reservations and special event arrangements to enhance guest experiences.
- Provided personalized recommendations for entertainment, attractions, and recreational activities.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Education
GED
Skills
Reservations management
Guest experiences
Telephone etiquette
Team Supervision
Hospitality service expertise
Guest accommodations
Vendor interaction
Accomplishments
- 2 time ticket selling champion
- 2 time quartily award winner
Timeline
Adult learning center
GED
03/2005Read More
Concierge
Walt Disney World Resort
03 2007 - 11 2012Read More
Concierge
Walt Disney World Resort
11 2012 - CurrentRead More