Noel Stevenson
Washington,DC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Highly communicative professional with more than Number years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Concierge
The Glover House Luxury Apartments
12.2022 - Current
- Served as the 2nd shift concierge weekdays 3pm-11pm
- Providing our residence with a luxury level of customer service
- Daily I ensure all packages are logged from Amazon, FedEx, UPS, DHL, Lasership, and United States Postal Service using the Hello Package mail system
- Completed daily package and key audits
- Provided access to apartments for the residents and guest
- Helped schedule move ins/out and reservations for amenities, for residents
- Processed cleaning, nannies, vendors and contractor request for entrants to units
- Ensured all maintenance requests are placed in the system and follow ups for additional communication
- Communicated emergency request to on-call technicians regarding maintenance situations
- Ensured all visitors are logged in and/or announced to residents
- Assisted our team in any areas that need additional help or assistance
- Proficient communication orally and written with all shifts, leasing agents with Outlook, OneNote and MS Teams.
freelance Makeup Artist
Glam squad
07.2017 - Current
- Professional Make-Up Artist who travels to a variety of locations to provide services to all levels of society
- Suggest the right combination of colors and demonstrates the proper use and applications of products to clients
- Maintains professional handling of private information and location of high end clientele.
Owner/Makeup Artist/Esthetician
Noe’l Shaefon Artystry
08.2008 - Current
- Provides excellent makeovers and spa treatments to a variety of clientele
- Trains staff on proper skincare techniques
- Develop & maintain a yearly budget & marketing goals
- Consistently maintains a positive attitude and enjoys helping clients in their skincare maintenance
- Accurately record and verbally communicate detailed information with clients
- Problem solver who quickly grasps complex situations and turns them into manageable tasks and events
- Handles questions and concerns, login in all purchases, client notes for each visit, maintain filing database of income, services given, discounts, time of appointments.
Lead Concierge
The Glover House Luxury Apartments
06.2023 - 12.2023
- Currently serving as the 2nd shift concierge weekdays 3pm-11pm
- Providing our residence with a luxury level of customer service
- Daily I ensure all packages are logged from Amazon, FedEx, UPS, DHL, Lasership, and United States Postal Service using the Hello Package mail system
- Complete daily package and key audits
- Provide access to apartments for the residents and guest
- Help schedule move ins/out and reservations for amenities, for residents
- Process cleaning, nannies, vendors and contractor request for entrants to units
- Ensure all maintenance requests are placed in the system and follow ups for additional communication
- Communicate emergency request to on-call technicians regarding maintenance situations
- Ensure all visitors are logged in and/or announced to residents
- Assist our team in any areas that need additional help or assistance
- Proficient communication orally and written with all shifts, leasing agents with Outlook, OneNote and MS Teams.
Make-Up Artist/Sales Associate
bluemercury
02.2017 - 10.2017
- Displayed a high level of product knowledge; a passion for skincare and beauty products and an ability to build sales by providing friendly, honest expertise service
- Built and maintained clientele, applied makeup and work to achieve individual and team sales goals.
Freelance Make-Up Artist
mac cosmetics
12.2015 - 02.2017
- Beauty professional specialized in marketing and promoting beauty products
- Well-trained professional in handling and applying makeup
- Made recommendations to customers of the right combination of colors for their skin and face while demonstrating the use and proper application of the said products.
Counter Manager
Macy’s
03.2011 - 01.2013
- Drove retail sales at the store level
- Built in-store relationships with all levels of management and selling teams
- Developed & implemented a Special Events calendar along with merchandising objective with in-store sales teams
- Interviewed, recruited, trained, motivated, and developed our team
- Educated our selling teams and account sales staff about the company's goals, visual merchandising directives and product knowledge
- Provided direction to Beauty Advisors regarding company goals and objectives
- Formally reviewed job performances for all employees weekly
- Provided ongoing feedback and coaching to Beauty Advisors.
ADMINISTRATIVE coordinator
Dominion Life Academy
09.2009 - 08.2010
- Performed office and clerical duties such as scanning, copying, answering phones, filing
- Prepared essential memoranda for parents’ review
- Handled questions, concerns and processed payments for the students and campers
- Performed manual searches on school structures and academics for student from the ages of 3-12 years old
- Open and close camp daily
- Performed other duties as assigned
- This position was a after school program and summer camp.
Compliance Assistant
walton-green consultants, llc
03.2008 - 09.2008
- Prepared essential memoranda summarizing facts for the District of Columbia Government Agencies
- Compiled data from 58 agencies listing their financial budget for each quarter and Fiscal Year
- Combined agency reports for review by the Mayor
- Handled questions, concerns, and made corrections to agencies budgets
- Logged in all purchases made by each agency that were from local funding
- Reviewed allocation letters to make sure there were no discrepancies in the budget
- Maintained an organized filing system which kept track of the District of Columbia Agencies budget for each year
- Checked all contractors and reviewed their file to make sure they were certified through DSLBD
- Covered receptionist desk when needed
- Performed other duties as assigned.
ADMINISTRATIVE Assistant
federal management systems
10.2006 - 09.2008
- Prepared essential memoranda summarizing allegations, facts, and results of investigations worldwide
- Prepared correspondence for signature of Section Chief and higher-level division officials on domestic and international issues
- Drafted and edited responses to Congressional and Citizen correspondences
- Reviewed investigation reports from various executive agencies and identified matters which may have required close departmental review
- Handled inquiries from section attorneys and client agencies on legal issues requiring departmental advice and/or opinion
- Assigned pleadings, appeals, and claims to the attorneys in the Civil Litigation Division
- Scanned all new pleadings into the General Counsel Electronic Management Systems (GEMS) database
- Maintained an organized filing system which kept track of all the cases and provided daily status reports
- Typed and edited memorandum for response letters and correspondences that were forwarded to Department of Justice
- Sent out pleadings and claims by special messenger and postal service
- Researched and printed out cases for attorneys
- Performed Time keeper duties using WebTA
- Answered and forwarded phone calls, photocopied, faxed, and scanned documents, and other duties as assigned.
IT call desk operator
hecht’s company
09.2004 - 06.2006
- Responded to client questions for over 100 corporate offices in-reference to their computers
- Reset their network and Internet access passwords
- Logged in call tickets for IT technicians
- Printed out call tickets hourly and faxed them to technicians
- Completed weekly statistics and filed them
- Filed Access Request forms and organized their binders.
Education
High School Diploma -
Paul Laurence Dunbar
06.2020
Esthetician Certification -
Aveda Institute
05.2008
Skills
- MICROSOFT OFFICE PRODUCTS (WORD, EXCEL, OUTLOOK, TEAMS, ONENOTE, POWERPOINT)
- ADOBE
- MAC IOS
- POS Machines
- YARDI MANGEMENT SYSTEM
- CRM MANAGEMENT SYSTEM
- BRIVO SYSTEMS
- SAFLOK KEY SYSTEMS
- Customer Service
- Administrative Support
- Reservations Management
- Guest Relations
- Team Supervision
- Training and Mentoring
- Interpersonal Communications
- Bookkeeping
- Telephone Etiquette
- Guest Experiences
- Excellent Multitasking
- Guest Services
- Management Interaction
- Effective Problem Solving
- Safety Procedures
- Reporting Capabilities
- Detail-oriented approach
- Maintaining composure
- Project Oversight
- Strong interpersonal skills
- Strong work ethic
- Advanced time management
- Networking capabilities
- Discreet confidentiality
- Tech-savvy abilities
- Outstanding customer service
- Superior organization
- Team player mentality
- Conflict resolution expertise
- Proactive attitude
- Accurate record-keeping
- Effective problem-solving
Timeline
Lead Concierge
The Glover House Luxury Apartments
06.2023 - 12.2023
Concierge
The Glover House Luxury Apartments
12.2022 - Current
freelance Makeup Artist
Glam squad
07.2017 - Current
Make-Up Artist/Sales Associate
bluemercury
02.2017 - 10.2017
Freelance Make-Up Artist
mac cosmetics
12.2015 - 02.2017
Counter Manager
Macy’s
03.2011 - 01.2013
ADMINISTRATIVE coordinator
Dominion Life Academy
09.2009 - 08.2010
Owner/Makeup Artist/Esthetician
Noe’l Shaefon Artystry
08.2008 - Current
Compliance Assistant
walton-green consultants, llc
03.2008 - 09.2008
ADMINISTRATIVE Assistant
federal management systems
10.2006 - 09.2008
IT call desk operator
hecht’s company
09.2004 - 06.2006
High School Diploma -
Paul Laurence Dunbar
Esthetician Certification -
Aveda Institute