Judith Ann Gonzales
Brownsville,TX
Summary
Dynamic Case Manager with proven success at Compass Connections, adept in crisis intervention and client advocacy. Skilled in developing comprehensive case management plans that enhance client satisfaction and outcomes. Strong problem-solving abilities and effective communication foster collaborative relationships with multidisciplinary teams, ensuring tailored support strategies for diverse client needs.
Overview
9
9
years of professional experience
Work History
Case Manager
Compass Connections
12.2017 - 04.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Trained new case managers, raising team's overall competency and service delivery standards.
Case Manager
Southwest Keys
02.2017 - 05.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Trained new case managers, raising team's overall competency and service delivery standards.
Case Manager
IES Internaltional Education Services
04.2016 - 02.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Trained new case managers, raising team's overall competency and service delivery standards.
Education
Bachelor of Science - Education
The University of Texas Rio Grande Valley
Brownsville12-2006
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Case planning
- Critical thinking
- Crisis intervention
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Case Manager
Compass Connections
12.2017 - 04.2025
Case Manager
Southwest Keys
02.2017 - 05.2017
Case Manager
IES Internaltional Education Services
04.2016 - 02.2017
Bachelor of Science - Education
The University of Texas Rio Grande Valley
Similar Profiles
Laura HerbertLaura Herbert
Case Management Specialist at Compass ConnectionsCase Management Specialist at Compass Connections
Desiree HernandezDesiree Hernandez
LVN at Compass ConnectionsLVN at Compass Connections
JENNIFER ARBALLOJENNIFER ARBALLO
Associate Regional Director at Compass ConnectionsAssociate Regional Director at Compass Connections
Lillian SaldanaLillian Saldana
Case Manager at Southwest Key ProgramsCase Manager at Southwest Key Programs
Esmeralda GuerraEsmeralda Guerra
Admin at Southwest Key Programs- Casa PadreAdmin at Southwest Key Programs- Casa Padre