Judithann Money
Terlton,OK
Summary
Knowledgeable professional and Navy veteran. Skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Trainer
Fedex
Tulsa, Oklahoma
10.2025 - Current
- Delivered comprehensive training programs to enhance employee skills and knowledge.
- Coordinated with management to identify training needs across departments.
- Mentored team members to promote best practices and operational efficiency.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Facilitated hands-on training sessions for new hires to ensure effective onboarding.
Insurance Professional- IP 1
USAA
02.2021 - 04.2023
- Drove team revenue totals by bringing in top sales numbers.
- Follows written risk and compliance policies, standards, and procedures for business activities.
- Facilitates the Property & Casualty member experience by answering inbound phone calls with the highest level of expertise.
- Identifies and manages existing and emerging risks that stem from business activities and the job role.
- Provides peer mentoring and coaching for less-experienced employees.
- Applies expert knowledge of personal lines insurance to assist members with quotes, binding new business, complex rating, policy , payment, billing, contract and coverage provisions, and premium changes for all products and services.
Member Service Representative/ MLO
Navy Federal Credit Union
10.2016 - 02.2021
- Interfaced with members to determine individualized needs, guided them to appropriate products, and recommended additional options and promotions as applicable.
- Effectively and Efficiently served members in a fast-paced environment.
- Championed organizational goals to achieve branch and regional goals.
- Diligent and detail oriented when assisting members with their mortgage applications.
Navy Electrician
U.S. Navy
05.2008 - 03.2016
- Maintained up-to-date knowledge of safety requirements and policies to ensure compliance and minimize risks.
- Delivered technical support by resolving inquiries via phone, email, and web, aligning with departmental service levels.
- Developed and implemented tailored service plans to meet the needs of particular clients
- Coordinated with team members to meet and exceed target results.
Education
Bachelor of Science - Business Administration
University of Phoenix
Lancaster, CaSkills
- Training Coordination
- Employee training
- Training development
- Adaptive teaching methods
- Mentoring others
- Attention to detail
- Time management
- Communication
- Team collaboration
- Member relations
- Account management
- Adaptability
- Inventory management
Certification
- Licensed Insurance Professional IP1 - 2021-2023
- Mortgage Loan Officer, USAA - 2018-2022
Timeline
Trainer
Fedex
10.2025 - Current
Insurance Professional- IP 1
USAA
02.2021 - 04.2023
Member Service Representative/ MLO
Navy Federal Credit Union
10.2016 - 02.2021
Navy Electrician
U.S. Navy
05.2008 - 03.2016
Bachelor of Science - Business Administration
University of Phoenix