Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Overview
7
7
years of professional experience
Work History
Trainer
Whataburger
Roanoke
10.2023 - Current
Facilitated training sessions for new team members on customer service standards.
Developed engaging training materials to enhance employee learning experiences.
Coordinated scheduling for training programs to ensure staff coverage.
Provided ongoing feedback to employees to improve performance and skills.
Conducted assessments to evaluate employee understanding of training content.
Mentored junior staff in effective communication and teamwork techniques.
Package Handler
UPS
Fort Worth
09.2019 - 04.2023
Operated material handling equipment to move packages within the facility.
Conducted quality checks on packages to ensure proper labeling and condition.
Scanned and sorted packages according to destinations and service type using handheld scanner.
Assisted in loading delivery trucks with prepared packages.
Inspected packages for damages or defects and recorded any issues found.
Reported any lost or damaged items to supervisors immediately upon discovery.
Loaded and unloaded trucks, ensuring safe handling of all shipments.
Education
Keller Central High School
Keller, TX
Skills
Employee training
Curriculum development
Performance assessment
Training coordination
Problem solving
Quality assurance
Team leadership
Accomplishments
4 years JROTC at Keller central High School
Placed 2nd in competition for saber team in which I was the leader
Highest personal junior/high school rank 1st lieutenant