Judith Cardoza

• Organized weekly meetings, client communication and inventory details.
• Created presentations for new clients, inventory spreadsheets and SOP's.
• Created a smooth onboarding process to help new clients learn how to use our software.
• Managed our customer care and implementation team to keep our projects on track with timelines.
• Identified and implemented appropriate strategies to increase clientele satisfaction and retention.

• Gathered information and followed up on tasks with our implementation specialists & clients.
• Responded to customer needs through our ticketing system and prompted problem-solving.
• Verified accuracy regarding stock/location and venue information and updated the team when necessary.

• Verified insurance policies & coordinated all repairs with the Project Managers and homeowners.
• Reviewed estimates and discussed coverage policies with insurance companies.
• Processed over the phone payments & created a set schedule for future payments.

Provided full patient care in a Hospital setting. Ranging from the Med/Surg unit, Ortho, ICU and the ER, I completed the following tasks:

• Took patient vitals such as temperature, blood pressure and blood sugar levels.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and Dementia.
• Assisted with intake and discharge paperwork along with documentation of patient information.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and bathroom use.

• Conducted pre-donation medical screening for new incoming donors.
• Gathered patient medical history and assessed donor suitability.
• Performed physicals that involved completing urinalysis, took vitals, and reviewed their hematocrit and total protein levels to verify health.