JUDITH CORTES PADILLA
87 New England Ct Gretna,LA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in Customer Service patient-centric medical offices. Successfully , Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
17
17
years of professional experience
Work History
Patient Access Supervisor
Depaul Community Health Center
12.2020 - 05.2023
- Schedule PT Appointments, Check in and out
- Verify Patients information, answering phones, calling patient to re- schedule appointments, and confirm appointments Translate Spanish to English
- Helping Spanish patient in their own language
Retail Banker II, Customer Service Representative
Woodforest National Bank
08.2019 - 03.2020
- Helping customer to open or closing account, marketing solutions, Branch operations, verify and check all new accounts, balancing the branch, translation from spanish to english
Member Service Representative
Louisiana Federal Credit Union
01.2017 - 01.2019
- Helping members with all financial and banking
- Needs, taking loan applications, getting suggestions on loan products, translation from English to
- Spanish
- Educated and engaged Members with new products and services.
- Helped large volume of Members every day with positive attitude and focus on Member satisfaction.
Member Service Representative
Xplore Federal Credit Union 5500 Veterans
01.2016 - 01.2017
- helping members with all financial and banking needs, taking loan applications, getting suggestions on loan products, translation from English to Spanish
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-sold services and products to uplift Members investments.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Delivered prompt service to prioritize members needs.
Customer Service Representative, Teller / Tellers Supervisor
Metairie Bank & Trust Company
01.2006 - 01.2016
- Opening or closing accounts, Branch operations, balancing the branch, conciliation of ATM handling, audit tellers, funds distribution, proof of mail, ordering supplies, translation from Spanish to English
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science -
Instituto San Isidro, Instituto
Ceiba, HondurasGED -
ITT TECH
Metairie, LASkills
- Personnel Files
- Performance Strategies
- Administrative Staff Supervision
- Educate Patients
- Office Supplies and Inventory
Appointment Confirmation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Patient Access Supervisor
Depaul Community Health Center
12.2020 - 05.2023
Retail Banker II, Customer Service Representative
Woodforest National Bank
08.2019 - 03.2020
Member Service Representative
Louisiana Federal Credit Union
01.2017 - 01.2019
Member Service Representative
Xplore Federal Credit Union 5500 Veterans
01.2016 - 01.2017
Customer Service Representative, Teller / Tellers Supervisor
Metairie Bank & Trust Company
01.2006 - 01.2016
Bachelor of Science -
Instituto San Isidro, Instituto
GED -
ITT TECH
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