Tamika Thompson
San Antonio,TX
Summary
Dedicated Patient Access Supervisor with a strong record at Conifer Healthcare Solutions, skilled in enhancing operational efficiency and patient satisfaction through strategic team leadership. Successfully implemented initiatives that elevated compliance with HIPAA regulations and improved client-focused care, showcasing expertise in analytical problem solving and team management. Committed to fostering an environment of collaboration and excellence within diverse teams.
Overview
21
21
years of professional experience
Work History
Patient Access Supervisor
Conifer Healthcare Solutions
San Antonio, USA
09.2023 - Current
- Plan and implement personnel administration and training programs for healthcare facilities.
- Provide guidance and mentorship to team members, helping them complete their duties efficiently.
- Collaborate with departments like billing, coding, and clinical staff to ensure seamless operations.
- Generate reports for management on department performance and operational efficiency.
- Maintain a records management system for processing personnel information and reports.
- Monitor employee performance, and provide constructive feedback for improvement.
- Recruit, hire, and train new medical and facility staff.
- Serve as a liaison between patients, families, and hospital personnel regarding financial obligations.
- Ensure compliance with policies and procedures related to patient access.
- Assist in improving patient satisfaction scores through strategy discussions with upper management.
Account Claims Analyst
Skysource Solutions
Stockbridge, USA
11.2021 - 08.2023
- Monitored operations, reviewed metrics, and evaluated company performance.
- Built lasting relationships with clients and fellow team members to support claims activities.
- Reviewed investigation reports to facilitate smooth claim resolution.
- Ensured compliance with insurance regulations, and participated in claim committee meetings.
Customer Service and Support Representative
PNC Bank
, USA
10.2021 - 12.2022
- Delivered customer service across multiple channels for banking products and services
- Addressed customer inquiries, provided solutions, and escalated complex issues when necessary
- Utilized the CARES model to ensure customers received top-quality service
Senior Account Analyst
Avery Partners, LLC (Wellstar Health Systems)
, USA
12.2018 - 06.2020
- Coordinated account activities and supported the reconciliation department during monthly closings
- Communicated billing schedules and monitored work progress
Patient Access Supervisor/Team Lead
WellStar Cobb Hospital
Austell, USA
10.2003 - 06.2016
- Managed a team of 35 employees, overseeing emergency department and women’s center operations
- Coordinated insurance pre-certification and verification for multiple insurance plans
- Led initiatives for process improvement and served as a safety coach, ensuring compliance with HIPAA standards
Education
Bachelor of Science -
University of Phoenix
Tempe, AZ05-2020
Skills
- Personnel Allocation Management
- Strategic Team Guidance
- Employee Development
- Development
- Resolution Strategy Development
- Analytical Problem Solving
- Client-Focused Care
- HIPAA Regulations Adherence
- Data Privacy Management
- Expense Monitoring
- Cost Control Proficiency
- Simultaneous Task Management
- Effective Time Management
- Continuous Process Optimization
- Process Optimization
- Collaboration Skills
- Client Management
- Sound Decision Making
- Analytical Thinking
Timeline
Patient Access Supervisor
Conifer Healthcare Solutions
09.2023 - Current
Account Claims Analyst
Skysource Solutions
11.2021 - 08.2023
Customer Service and Support Representative
PNC Bank
10.2021 - 12.2022
Senior Account Analyst
Avery Partners, LLC (Wellstar Health Systems)
12.2018 - 06.2020
Patient Access Supervisor/Team Lead
WellStar Cobb Hospital
10.2003 - 06.2016
Bachelor of Science -
University of Phoenix
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