Sheikha Saleh
West Palm Beach
Summary
Forward-thinking team leader with a proven track record of efficiently operating departments to meet goals. Successful background in matching employees with roles that maximize their performance. Proactive and hardworking individual dedicated to continuous operational improvement. Excel at providing high-level administrative support to senior-level staff as an Executive Assistant. Expertise lies in travel management, expense tracking, and schedule coordination. Adept at assisting the executive team with exceptional communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Patient Access Supervisor
Baptist Health Medical Center
02.2025 - Current
- Coordinated staff training initiatives on EHR systems, improving accuracy in data entry processes.
- Coordinated with health insurance representatives to resolve claims issues and expedite approvals.
- Coordinated patient referrals across multiple departments, enhancing communication and expediting care delivery processes.
- Processed medical billing and collections operations, achieving timely reimbursement and minimizing outstanding accounts receivable.
- Coordinated complex scheduling for multiple departments, optimizing calendar management and reducing appointment conflicts.
- Directed patient access operations, optimizing intake workflows to enhance patient experience and satisfaction.
ADMINISTRATIVE ASSISTANT
EisnerAmper
02.2023 - 08.2024
- Maintained a database of clients' contact information with accuracy and attention to detail, organizing files and filing, and keeping sensitive information confidential.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Monitored daily operations to ensure efficient workflow processes were being followed.
- Maintained calendars and schedules to set appointments for the management team.
- Processed incoming mail and distributed it to relevant departments or individuals.
- Managed approximately 30 incoming calls, emails and e-fax daily from clients.
Manager of Operations
Hospital of Special Surgery
02.2020 - 01.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Coordinated with facilities to set up surgeries for 85% of patients.
- Utilized excellent communication skills when interacting with patients, families, and healthcare staff.
- Provided comprehensive administrative support to surgeons and other medical professionals in a fast-paced hospital setting.
- Trained new employees on proper office procedures and protocol for coordinating surgeries.
- Assisted with preoperative assessments by gathering pertinent medical information from patient charts.
- Maintained accurate documentation of surgical procedures to ensure compliance with HIPAA regulations.
- Performed clerical duties, such as filing paperwork, processing insurance claims, and answering phones.
- Answered phone calls and messages from 6-9 physician's including emails and e-faxes.
Assistant Supervisor
Paychex
01.2018 - 01.2020
- Organized and maintained office filing systems, both digital and physical records.
- Handled confidential information in a discreet manner while adhering to company policies and procedures.
- Performed general clerical duties, such as photocopying, faxing, mailing, and filing.
- Provided administrative support for executive-level staff, including managing calendars and scheduling meetings.
- Sorted through large volumes of paperwork quickly and efficiently, 75% of the day.
- Maintained files and filing, keeping sensitive information confidential.
- Collaborated closely with colleagues within the organization to ensure timely completion of projects.
PATHOLOGY COORDINATOR
Water's Edge Dermatology
02.2014 - 12.2017
- Reviewed patient charts for completeness prior to ordering tests or performing any additional workup activities.
- Maintained compliance with federal and state regulations regarding specimen collection, storage, and disposal.
- Verified that all documentation was complete prior to sending specimens out for analysis or testing purposes.
- Resolved customer service issues related to billing inquiries, scheduling conflicts, or delays in test results.
- Interpreted complex medical terminology associated with pathology reports, or other documents.
- Performed clerical duties, such as filing documents, faxing forms, and printing reports.
- Processed 80% of incoming and outgoing calls promptly and professionally.
- Created and updated records of patient visits, including medical history and insurance information.
- Responded quickly and effectively to urgent requests from patients or medical personnel.
- Scheduled new and existing patient's appointments in electronic systems.
- Collaborated with 7-9 physicians, nurses, and other healthcare professionals to coordinate patient care.
Education
Associate of Arts - Administrative Assistance And Secretarial Science
Palm Beach State College
West Palm Beach, FL03-2016
High School Diploma -
American Correspondence High School
Chicago, IL12-2013
Skills
- Team building
- Personnel management
- Regulatory compliance
- Conflict resolution
- Records retrieval
- Bookkeeping
- Claims processing
- Team leadership
- Confidentiality adherence
- Problem-solving
Timeline
Patient Access Supervisor
Baptist Health Medical Center
02.2025 - Current
ADMINISTRATIVE ASSISTANT
EisnerAmper
02.2023 - 08.2024
Manager of Operations
Hospital of Special Surgery
02.2020 - 01.2023
Assistant Supervisor
Paychex
01.2018 - 01.2020
PATHOLOGY COORDINATOR
Water's Edge Dermatology
02.2014 - 12.2017
High School Diploma -
American Correspondence High School
Associate of Arts - Administrative Assistance And Secretarial Science
Palm Beach State College