Judith (Judy) McCourt
Topeka,KS
Summary
Dynamic administrative professional with a proven track record at Washburn University, excelling in customer service and data management. Skilled in Microsoft Excel and office administration, I enhanced workflow efficiency and trained staff, ensuring compliance and superior communication. Committed to delivering exceptional support and fostering collaborative environments.
Overview
32
32
years of professional experience
Work History
Administrative Assistant
Washburn University, Dr Brian Ogawa
Topeka, KS
08.2008 - 06.2014
- Coordinated class schedule for each semester.
- Managed correspondence, ensuring timely communication with students and faculty.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Supervised and trained student workers on office protocols and software systems.
- Collaborated with faculty to prepare course materials and maintain academic records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Student Records
Washburn University, Dr. Carla Rasch
Topeka, KS
01.2003 - 08.2008
- Managed student records and ensured compliance with university policies and regulations.
- Collaborated with departments to streamline data entry processes for improved accuracy.
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Provided training to new records clerks to improve knowledge and skills.
- Provided excellent customer care by responding to inquiries and requests for information.
- Communicated effectively with faculty and students by email, telephone, and in person..
Customer Service Agent
FedEx
Topeka, KS
12.1982 - 12.1995
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed shipments accurately using FedEx tracking systems to ensure timely deliveries.
- Collaborated with team members to enhance workflow efficiency and improve customer satisfaction rates.
- Assisted in training new employees on customer service protocols and operational procedures.
- Trained staff on operating procedures of new tracking devices
- Developed a route book with directions for delivery drivers to aide faster delivery of packages.
Education
Associate of Arts - General Studies
Highland Community College
Highland, KS 05-2026
High School Diploma -
Highland High School
Highland, KS05-1963
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Time management
- File organization
- Computer proficiency
- Filing
Timeline
Administrative Assistant
Washburn University, Dr Brian Ogawa
08.2008 - 06.2014
Student Records
Washburn University, Dr. Carla Rasch
01.2003 - 08.2008
Customer Service Agent
FedEx
12.1982 - 12.1995
Associate of Arts - General Studies
Highland Community College
High School Diploma -
Highland High School