Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

JUDNASIA WRIGHT

Plano,TX

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Packer Associate

Amazon
11.2024 - Current
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Assisted with quality and production process improvements to support new packaging initiatives.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.

Online Grocery Associate

Walmart
05.2024 - 03.2025
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked productively with customers to meet order requirements and service expectations.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Healthcare Customer Service Representative

Teleperformance
05.2016 - 07.2024
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Forest Hill High School

Skills

  • Loyalty Programs
  • Knowledge Base
  • Typing Proficiency
  • Credit Card Payment Processing
  • Active Listening
  • Managing Multiple Tasks
  • Quality Control
  • Technical Support
  • Critical Thinking
  • Data Evaluation
  • Multi-Line Phone
  • Talent
  • Quality Assurance
  • Controls
  • CRM Software
  • Computer Proficiency
  • Prioritization
  • Problem-Solving
  • Strengths
  • Inside and Outside Sales
  • PCI (Payment Card Industry)
  • Retention Strategies
  • Online Chat
  • Quotas and Goals
  • Data Connectivity
  • Data Entry
  • Inbound Customer Calls
  • HIPAA Guidelines
  • Daily Logs
  • Calm and Professional Under Pressure
  • Adaptability & Flexibility
  • Empathy And Understanding
  • Attention To Detail
  • Performance Evaluation
  • Empathy and Compassion
  • Claims Handling Proficiency
  • Negotiation Techniques
  • Customer Billing
  • Product inspection
  • Appointment scheduling
  • Referral coordination
  • Claims processing
  • Record maintenance
  • Call center experience

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

N\A


Languages

English
Full Professional

Timeline

Packer Associate

Amazon
11.2024 - Current

Online Grocery Associate

Walmart
05.2024 - 03.2025

Healthcare Customer Service Representative

Teleperformance
05.2016 - 07.2024

High School Diploma -

Forest Hill High School

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JUDNASIA WRIGHT