Judy Amador
Summary
Ethical, extremely self motivated and multi tasked. I am dedicated and capable to surpass any task given at hand. Quick hands on learner that adjust to any workload. Who would eventually advance within a company.
Overview
29
29
years of professional experience
Work History
Manager of Pizzeria
Palermo Pizzeria and Restaurant
08.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Answer the phones, take orders, and help with distribute the food to our customers.
- Work the register and collect the monies due.
Family Advocate
Gateway Williamstown Head Start
08.2014 - 07.2019
- Completed applications with families and collected income information, birth certificates, all health forms, and input all data collected in the computer
- When to different communities to recruit children
- Children attendance
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families and children.
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
- Trained new Family Advocates in best practices to ensure consistent service delivery across the organization.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Preschool Teacher's Aide
Gateway Williamstown Head Start
08.2013 - 08.2014
- Supervised children during in-classroom activities and on playground.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Encouraged children to interact with each other and participate in group activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Organized snack time and nap hours.
- Communicated with parents to inform about child's progress and classroom behavior.
- Engaged and entertained children through recreational and educational activities.
Property Manager
Madison Court Apartments
07.2000 - 10.2011
- Job descriptions are the same as below
Property Manager
Florence Park Apartments
06.1997 - 07.2000
- Apartment Rental
- Accounts Receivables
- Accounts Payables
- Eviction Filings
- Assisted with vouchers from the Housing Authority
- Filing, Faxing, Answering phones, Customer Service
- Maintenance work order reports
- Supply Ordering
- Notice to Cease
- Collected rent from tenants
- Move Outs
- Prepare lease for tenants
- Input payroll data from paychex's
- Prepare payments of bills for boss to sign
- General ledger of monthly reports EX: vacancy's,move outs, and evictions
- Generations of reports for past due rent balances
- Inspecting apartments prior to move in and at move out
- The returning of security Deposit, if applicable
- Calling of exterminator when necessary
- Took all rent deposit to the bank for the first six days of the month thereafter all deposits are mailed to the bank
- Employee Attendance
- Understand the overall market in which the property competes and survey competitors
- Reporting to and communicating with the owner
- Explore ways to lower costs
- Oversee day-to-day operations
- Maintain harmonious resident relations by communicating effectively with residents remembering to listen carefully and be there for them
- Problem solving and documentation of all complaints or unusual situations
- Effectively communicate with employees on a daily basis and hold monthly meetings
Switchboard Operator
Action Phone Answering Service
05.1996 - 06.1997
- Operate communication systems, such as telephone, switchboard, intercom, and two-way radio
- Answering incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary
- Route emergency call appropriately
- Page individuals to inform them of telephone calls, using paging and interoffice communication equipment l
- Page individuals to inform them of telephone calls, using paging and interoffice communication equipment
- Relay and route written and verbal messages
- Place telephone calls or arrange conference calls as instructed
Education
High School Diploma -
Thompson High School
01-2004
Skills
- Excellent Organizing Skills
- Customer Service
- Computer Proficiency
- Data Entry
- Telephone Answering
- Word Processing and Typing
- 10-Key Calculator
- Filing
- Fluent English and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Family Advocate
Gateway Williamstown Head Start
08.2014 - 07.2019
Manager of Pizzeria
Palermo Pizzeria and Restaurant
08.2013 - Current
Preschool Teacher's Aide
Gateway Williamstown Head Start
08.2013 - 08.2014
Property Manager
Madison Court Apartments
07.2000 - 10.2011
Property Manager
Florence Park Apartments
06.1997 - 07.2000
Switchboard Operator
Action Phone Answering Service
05.1996 - 06.1997
High School Diploma -
Thompson High School
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