Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Hickey

Garden City

Summary

Customer focused host/server with 8 years of experience in fast paced restaurant environments. Skilled in providing exceptional guest service, managing reservations, and multitasking to ensure smooth dining operations. Eager to contribute to Kroll Construction in whatever ways possible.

Overview

8
8
years of professional experience

Work History

Host/Server

Palermo Pizzeria
09.2021 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Host/Supervisor

Anna’s House
10.2017 - 03.2023
  • Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
  • Enhanced team productivity by conducting regular staff training on hospitality best practices.
  • Oversaw maintenance of facility cleanliness and appearance standards throughout the restaurant premises.
  • Improved customer satisfaction by efficiently managing reservations and seating arrangements.
  • Streamlined front-of-house operations for increased efficiency and improved guest experience.
  • Increased repeat business by building strong relationships with guests and addressing their concerns promptly.

Education

High School Diploma -

Garden City Highschool
Garden City, MI
06.2017

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Detail-oriented
  • POS software
  • Guest relations
  • Seating arrangements
  • Customer engagement
  • Task prioritization

Timeline

Host/Server

Palermo Pizzeria
09.2021 - Current

Host/Supervisor

Anna’s House
10.2017 - 03.2023

High School Diploma -

Garden City Highschool

Similar Profiles

CREATE PROFILE
Ashley Hickey