Judy Barbero
Valenzuela,NCR
Summary
With a proven track record at Telus Digital, I excel in document verification and ensuring data security. Leveraging strong customer service skills, I enhance client satisfaction and drive sales growth. My precision and collaboration with cross-functional teams have improved processes by 20%, showcasing my ability to achieve results and exceed expectations.
Overview
10
10
years of professional experience
Work History
Verification Specialist
Telus Digital
Vertis North Q.C
04.2024 - Current
- Conducted thorough verification of documents to ensure compliance with regulatory standards.
- Collaborated with cross-functional teams to resolve discrepancies in data submissions.
- Implemented quality control measures, enhancing accuracy of verification processes.
- Utilized advanced software tools for efficient tracking and management of verification cases.
Customer Service Representative
Concentrix
Quezon City,Philippines
08.2020 - 04.2024
- Resolved customer inquiries efficiently through phone and email communication.
- Assisted in processing orders and managing returns to enhance customer satisfaction.
- Collaborated with team members to improve service delivery and response times.
- Utilized CRM software to track customer interactions and maintain accurate records.
Outside Sales Representative
Economicall
Makati City, Philippines
01.2016 - 11.2016
- Developed and maintained relationships with key clients to drive sales growth.
- Conducted market research to identify new business opportunities and industry trends.
- Delivered product presentations and demonstrations to potential customers, showcasing features and benefits.
- Collaborated with cross-functional teams to enhance customer experience and resolve issues promptly.
Education
High School Diploma -
Sta.Lucia High School
Novaliches Q.C 06-1997
Skills
- Document verification
- Accuracy and precision
- Customer service
- Data security and confidentiality
Timeline
Verification Specialist
Telus Digital
04.2024 - Current
Customer Service Representative
Concentrix
08.2020 - 04.2024
Outside Sales Representative
Economicall
01.2016 - 11.2016
High School Diploma -
Sta.Lucia High School