Judy Bradley
Pine Bluff,AR
Summary
Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable, and focused on long-term business success.
Overview
18
18
years of professional experience
Work History
Night Auditor and Front Desk Representative
Holiday Inn Express Pines Mall
Pine Bluff, AR
11.2005 - 11.2019
- Managed guest check-ins and check-outs efficiently during night shifts.
- Completed nightly financial audits and reconciled cash drawers accurately.
- Monitored hotel security and addressed guest concerns promptly overnight.
Customer Service Representative,Cashier
Dillards Department Store
Pine Bluff, AR
02.2002 - 09.2005
- Resolved customer complaints with empathy and professionalism.
- Assisted customers with product selection and inquiries.
- Collaborated with team members to enhance customer experience.
- Processed transactions efficiently at the cash register.
- Maintained organized merchandise displays on the sales floor.
Education
Dorsey
Los Angeles Skills
- Night operations
- Customer check-in
- Checking guests in and out
- Guest services
- Concierge services
- Customer relationship management
- Guest relations
- Customer service
- Conflict resolution
- Complaints management
- Conflict mediation
- Team collaboration
- Attention to detail
- Effective communication
- Verbal and written communication
- Problem solving
- Time management
- Organizational skills
- Shift scheduling
- Overseeing front desk
- Credit and cash payments
- Financial auditing
- Transaction auditing
- Credit and cash payments
- Cash handling
- Account balancing
- Account reconciliation
- Revenue balancing
- Expense tracking
- Tracking expenses
- Daily reporting
- Bookkeeping
- Recordkeeping
- Records management
- Payment oversight
- Drawer closing protocols
- End-of-day processes
- Room charges
- Policy compliance
- Finance
- Staff training
- Resolving issues
- Balance reporting
- Night audit reports
- Verbal and written communication
- Policy compliance
- Night audit reports
- Finance
Timeline
Night Auditor and Front Desk Representative
Holiday Inn Express Pines Mall
11.2005 - 11.2019
Customer Service Representative,Cashier
Dillards Department Store
02.2002 - 09.2005
Dorsey