Judy Bullard
Renton,WA
Summary
Registered Medical Assistant seeking to obtain a position in a company that enables me to use my education, skills, and qualifications to be successful and make a positive contribution to the company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Authorization and Referral Representative
Providence Infusion and Pharmacy Services
03.2024 - Current
- Received referrals from various depts. within WA state to verify eligibility and home health benefits and help jumpstart prior authorization process.
- Investigate eligibility and benefits using portals such as Availity, OneHealthPort, UHC, Medicaid, and Medicare via Noridian and upload into CPR+ EMR system. Also call various insurance companies such as Regence BCBS, Premera, CHPWA, Kaiser Permanente, & Tricare, etc. to verify eligibility and home health benefits.
- Handled test claims for Medicaid and ran Part D claims in a quick and timely manner to expedite scheduling process for either home or ambulatory infusion services.
- Enhanced company reputation by providing exceptional customer service and support to patients over the phone if there are any discrepancies with insurances.
- Assist with creating notice of financial responsibility, advanced beneficiary, and cost disclocure forms and mail to patients.
Medical Receptionist/Medical Assistant/Scrub Tech
Bellevue Plastic Surgeons
07.2023 - 03.2024
- Greet and check in patients
- Enter demographic information, print necessary paperwork, and scan in documents into Nextech EMR system
- Room new consultation patients, pre-op and post-op patients
- Answer phone lines and schedule appointments
- Obtain vitals and document into EMR
- Process payments for procedures and Botox
- Chart preparation for new patients and pre-operative patients
- Assist with set-up of surgeries such as instrument and bed set up and maintain a sterile field
- Assist in OR such as handing instruments to provider
- Pre-populating medications into EMR for provider to sign off
- Complete OR paperwork
- Complete sterilization of instruments and Autoclaving
- Clean the OR after procedures
- Minor laundry duty.
Medical Receptionist/Medical Scribe
Spectrum Dermatology of Seattle
03.2023 - 07.2023
- Greet and room patients of a busy, fast paced Dermatology clinic
- Obtain chief complaints and document in EMA with Apple iPad
- Verify medications and allergy list
- Scribe for provider while in the exam room
- Assist with excisions and biopsies such as punch and shave biopsies
- Administer lidocaine to patients and other medications such as Adbry & Skyrizi
- Chart patient notes with provider and eprescibe any medications under provider's supervision.
Lead Front Office Associate
Rayus Radiology
09.2022 - 03.2023
- Check patients in for various imaging exams such as MRI's, X Rays, Ultrasounds, and CT exams
- Data entry using Fusion RIS EMR system
- Work from home 50%-75% with computer, scanner, and phone equipment provided by company
- Scanning completed paperwork into system
- Answer phone lines remotely and in office and direct to appropriate department
- Schedule imaging exams
- Burn images onto discs and print imaging reports
- Communication with various teams using Microsoft Teams app
- Covering FOA's at various centers in WA state if short staffed
- Chart prepping for the next day and contacting referring provider's office for order clarification and miscellaneous questions
- Scheduling interpreters for patients with Interpworks, JMK, or ULS services
- Timecard duties such as approving timecards and time off requests for 6 staff members at 3 imaging centers in WA state using ADP app
- Creating monthly team schedules using Libre Office app for staff and entering using Microsoft Outlook calendar
- Supervisor duties such as handling patient complaints in a timely manner
- Opening and/or closing clinic duties.
Patient Care Coordinator
Swedish Medical Group
06.2022 - 09.2022
- Collect referrals and schedule patients using Epic EMR for evaluations with Memory Care providers and Neuropsychologist
- Maintain schedules for both Neurology and Neuropsychology providers
- Work from home and obtain prior authorizations for Neuro Behavioral referrals at times
- Answer calls using Genesys phone system
- Room patients and collect vitals
- Perform MOCA tests with memory care patients
- Minor office duties such as faxing and copying
- Data entry into Epic EMR.
Surgery and Procedure Operations Coordinator
Valley Medical Center
12.2021 - 06.2022
- Obtain prior authorizations from insurance companies over the phone or by portals online for a multiple provider Vascular Surgery clinic
- Guide other Surgery Coordinator with prior authorization tasks and assist if needed
- Schedule inpatient and outpatient procedures with patients over the phone and in clinic using Epic EMR and Outlook calendar
- Schedule Covid testing for patients
- Coordinate with Financial Assistance Dept
- And Financial Clearance Dept
- To ensure procedures are covered prior
- Coordinate schedules with various departments to ensure correctness and fluidity
- Monitor Outlook calendars for 3 surgeons
- Prepare procedure packets and mail to patients
- Reminder calls for patient procedures.
Patient Service Specialist
UW Medicine Neighborhood Clinic - Ravenna
09.2021 - 12.2021
- Professionally greeted and checked in patients for Primary care, Urgent care, OB/GYN, Optometry, Behavioral Health, Nutrition, and Laboratory, Flu shot and Covid vaccine clinics
- Obtained insurance and photo ID and scanned into Epic EMR system
- Verified insurance coverages and entered patient demographics into Epic and Clockwise
- Obtained electronic signatures if needed
- Triaged patients for Urgent care and roomed if patient presented Covid-like symptoms
- Collected co-pays
- Scheduled appointments such as follow ups, x-rays, labs, vaccine boosters, OB follow ups, and flu shots
- Answered phone lines
- Mail duties.
Lead Patient Care Coordinator
Seattle Medical Associates
02.2021 - 09.2021
- Open and close clinic daily
- Kindly greeted patients of the internal medicine clinic
- Checked patients in and verified demographics are correctly entered into the Epic EMR system
- Chart prepped for 6 providers
- Remote work at times to assist with prior authorizations answer emails and prepare new patient packetsRemote work at times to assist with prior authorizations, answer emails, and prepare new patient packets
- Checked and responded to Microsoft Outlook emails in a timely manner and directed messages to the correct provider/medical assistant
- Manage new patient intake and follow up on patient confirmations
- Assign tasks to other PCC's daily
- Responded to all voicemails in a timely manner
- Faxed documents and sent to scanning
- Minor cleaning duties.
Medical Assistant Receptionist
Petrin Dermatology
05.2020 - 02.2021
- Greeted and checked in patients
- Collected co-pays and outstanding balances
- Collected temperatures during Covid-19 & document
- Entered patient information into EMA EHR & collected payments through Quickbook
- Rooming and guiding patients to exam rooms
- Light cleaning duties
- Answered multiple phone lines
- Scheduled appointments.
Hospital Unit Coordinator
Virginia Mason Medical Center
01.2020 - 03.2020
- Called and scheduled colonoscopies, endoscopies, and other various procedures
- Update Apollo and Provation schedule to reflect what bays patients are in
- Pulled stretchers into vacant bays to assist with next case
- Minor office duties such as preparing charts and documentation for upcoming days and answering phone calls
- Assisted Charge RN with other tasks within the procedure unit.
Registered Medical Assistant
Virginia Mason Medical Center
10.2016 - 01.2020
- Roomed 25+ patients of Neurology and Neurosurgery Department daily and collect vital signs
- Administered cognitive tests such as MOCA in Epilepsy Dept
- Multiple Sclerosis functional tests like timed walking and memory tests
- Data entry into PowerChart Cerner EMR & appointment scheduling such as office visits, infusion scheduling, & MRI's
- Drafted paperwork and letters such as FMLA, work & school excuses, appeals to insurances for providers, & disabled parking placards
- Obtained Prior Authorizations for Epilepsy and Multiple Sclerosis prescriptions or Medical treatment i.e infusions or imaging
- Traveled to different Virginia Mason Neurology clinics such as Federal Way, Issaquah, and Bellevue weekly as needed for coverage
- Messaging to patients and re-directing messages from MVVM portal to correct providers
- Proposing medication refills and imaging orders to providers within EMR
- Outlook calendar duties and scheduling meetings for Chief of Medicine and Chief of Neurology
- Minor front desk duties if needed such as checking in and scheduling follow up appointments for Neurology & Neurosurgery.
Senior Patient Service Representative
Swedish Medical Group
09.2015 - 10.2016
- Greeted and Check patients in
- Collected Co-Pays and Balances
- Answered multiple telephone lines
- Data entry and minor office dutiesData entry and minor office duties
- Verified Insurance coverages.
Front Desk Receptionist
Eastside Podiatry
09.2013 - 09.2014
- Answered telephone lines
- Scheduled appointments and manage calendar
- Greeted and checked in patients of the clinic
- Data entry and office duties
Education
Medical Assisting -
Everest College
Renton, WA06.2013
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Documentation review
- EMR systems such as CPR, Epic, Nextech, Powerchart Cerner, EMA, and Fusion RIS
References
- Fabiola Quijada, Former Manager at Swedish Medical Group, 425-624-8287
- Joy Lombard, Former Lead at Virginia Mason Medical Center, 206-856-5245
Certification
Registered Medical Assistant - MR61513794
Pharmacy Assistant - VB61547070
Timeline
Patient Authorization and Referral Representative
Providence Infusion and Pharmacy Services
03.2024 - Current
Medical Receptionist/Medical Assistant/Scrub Tech
Bellevue Plastic Surgeons
07.2023 - 03.2024
Medical Receptionist/Medical Scribe
Spectrum Dermatology of Seattle
03.2023 - 07.2023
Lead Front Office Associate
Rayus Radiology
09.2022 - 03.2023
Patient Care Coordinator
Swedish Medical Group
06.2022 - 09.2022
Surgery and Procedure Operations Coordinator
Valley Medical Center
12.2021 - 06.2022
Patient Service Specialist
UW Medicine Neighborhood Clinic - Ravenna
09.2021 - 12.2021
Lead Patient Care Coordinator
Seattle Medical Associates
02.2021 - 09.2021
Medical Assistant Receptionist
Petrin Dermatology
05.2020 - 02.2021
Hospital Unit Coordinator
Virginia Mason Medical Center
01.2020 - 03.2020
Registered Medical Assistant
Virginia Mason Medical Center
10.2016 - 01.2020
Senior Patient Service Representative
Swedish Medical Group
09.2015 - 10.2016
Front Desk Receptionist
Eastside Podiatry
09.2013 - 09.2014
Medical Assisting -
Everest College