Judy Gardner
Fort Wayne,IN
Summary
Offers great attention to detail and time management abilities to successfully handle large volume of work. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Talented Peer Advisor with experience overseeing daily activities and monitoring employees. Excellent quality assurance, issue resolution and interpersonal communication skills.
Overview
22
22
years of professional experience
Work History
Technical Support/Customer Service/Claims Processor
Asurion Insurance Services
Fort Wayne, IN
03.2015 - Current
- Answer inbound chats/calls
- Assist with mobile phone tech support
- Answer billing and account inquiries
- Process damage claims
- Follow up with customers on unresolved issues
- Peer Advisor duties - assist with answering questions for peers - evaluating accuracy and quality of calls, chats and claims - provide feedback to peers
Customer Care Professional
Sykes At Home Powered By Alpine Access
Fort Wayne, IN
06.2010 - 03.2015
- Answered inbound Emergency Roadside Assistance calls
- Assured members of help on the way
- Dispatched tow trucks and light service vehicles
- Maintained accurate entries for services needed
Insurance Sales Agent
Self Employed
Fort Wayne, IN
11.2008 - 06.2010
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
Customer Service/Customer Sales Representative
Verizon Communications Inc
Fort Wayne, IN
06.2000 - 11.2008
- Assisted call-in customers with questions and orders
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Resolved concerns with products or services to help with retention and drive sales
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings
Education
High School Diploma -
Mcdowell High School
Erie, PA06.1987
Skills
- Attention to Detail
- Quality Standards
- Multitasking and Organizing
- Discrepancy Research and Resolution
- Teamwork and Communication
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Understanding Customer Needs
- Strong Analytical and Problem-Solving Skills
- Microsoft Office
- Customer Service and Assistance
Timeline
Technical Support/Customer Service/Claims Processor
Asurion Insurance Services
03.2015 - Current
Customer Care Professional
Sykes At Home Powered By Alpine Access
06.2010 - 03.2015
Insurance Sales Agent
Self Employed
11.2008 - 06.2010
Customer Service/Customer Sales Representative
Verizon Communications Inc
06.2000 - 11.2008
High School Diploma -
Mcdowell High School
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