Judy Heard
Corpus Christi,TX
Summary
Dynamic administrative professional with extensive experience at the City of Corpus Christi, excelling in customer relations and data management. Proven ability to streamline processes and enhance team performance, leveraging strong communication skills and attention to detail. Adept at identifying loss mitigation opportunities, ensuring compliance, and fostering collaborative environments.
Results-oriented business leader with thirty plus years of experience in day-to-day business operations management. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administration Assistant
City Of Corpus Christi - Parks & Recreation
Corpus Christi, TX
06.2024 - Current
- Provide administrative support for the operations of a City Senior Center.
- Assist in completing daily, weekly, and monthly reports. Also responsible for daily counting of any funds received and creating daily deposit.
- Customer service, answer phones, meal reservations, meal cancellations, rental inquires and contracts, oversee volunteers.
- Assist to maintain registration information of all Senior Center members both new and reactive.
- Attend and handle any disputes, misunderstandings, confusion among seniors and employees.
- Work with outside agencies and their employees and members to build relationships in order to enhance both organizations.
- In the absence of the Senior Center Lead will take on all necessary roles.
Administrative Assistant
City of Corpus Christi Health Department
Corpus Christi, TX
05.2022 - 06.2024
- Coordinated scheduling and logistics for health department meetings and events.
- Managed confidential patient records using electronic health record systems.
- Streamlined data entry processes, improving accuracy of departmental reports.
- Provided administrative support to public health initiatives and community outreach programs.
- Customer service, worked as liaison between patients and various STD/HIV, and mental departments.
Contractor/Data Logger
City of Corpus Christi
Corpus Christi, TX
12.2021 - 05.2022
- Trusted with obtaining and handling important, and sensitive CDC information of customers, patients and employees.
- Trained and operated various programs within Immtrack, a national data base security system.
- Operated efficiently while following all operating guidelines set forth by the City of Corpus Christi, CDC, and other governing entities.
- Cross trained in various departments within the Nueces County Health District including but not limited to the STD and Immunizations Department.
- Adapted quickly to organizational and operational changes.
- Team player that valued overall success rather than individual.
Service Lounge Coordinator/Equity Mining Manager
AutoNation Automotive Ford & Honda
Corpus Christi, TX
03.2018 - 06.2020
- Coordinated schedules for service appointments, optimizing workflow and enhancing customer satisfaction.
- Achieved daily, weekly, monthly quotas, worked closely with corporate office, service advisors, managers in order to maintain a healthy team environment and assist in all transitional duties regarding my position.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Streamlined communication between departments, fostering collaboration and reducing response times to customer inquiries.
- Acquired additional certified, pre-owned, and leased vehicles for the dealerships by actively engaging customers in our service lounge, service drive or showroom floor.
- Built rapport with customers via email, phone and text messages as well as word of mouth networking.
Senior Collector/Lead Customer Service Representative
Ally Financial Inc.
Lewisville, TX
01.2013 - 09.2016
- Led collections strategy to improve recovery rates on delinquent accounts.
- Mentored junior collectors, enhancing team performance through targeted training initiatives.
- Analyzed account data to identify trends and optimize collection processes for efficiency.
- Developed and implemented policies for compliance with industry regulations and company standards.
- Consistently maintained key performance metrics including but not limited to; right party contact, dollars collected, and inbound/outbound calls.
- Adhered to all state and federal laws in the handling of accounts including FDCPA and CFPB.
- Trained and developed new hires into professional and efficient team members.
- Ability to multitask, often exceeded objectives provided periodically by upper management and collections leadership.
Education
No Degree - Sociology
Paul Quinn College
Waco, TX05-1982
Skills
- Detail oriented
- Outstanding Communication
- Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss
- Trained in admirable customer relations and mentored in personal customer service development
- Professional phone etiquette
- Extensive skip tracing knowledge
- Automotive, Banking and Health Knowledge
- Excellent follow up expertise
Accomplishments
Recipient of several various company awards for exceptional performance, innovation, and teamwork.
Certification
CPR, Food Management, Customer Service, Security Risk.
Languages
English
Native or Bilingual
Timeline
Administration Assistant
City Of Corpus Christi - Parks & Recreation
06.2024 - Current
Administrative Assistant
City of Corpus Christi Health Department
05.2022 - 06.2024
Contractor/Data Logger
City of Corpus Christi
12.2021 - 05.2022
Service Lounge Coordinator/Equity Mining Manager
AutoNation Automotive Ford & Honda
03.2018 - 06.2020
Senior Collector/Lead Customer Service Representative
Ally Financial Inc.
01.2013 - 09.2016
No Degree - Sociology
Paul Quinn College