Judy Juray
Cerritos,CA
Summary
Dynamic and results-oriented professional with extensive experience at NBN as an Executive Assistant/Customer Service Manager. Excelled in project management and interpersonal communication, driving efficiency and enhancing customer service relations. Demonstrated adaptability and meticulous attention to detail, achieving significant improvements in operational procedures and time management.
Overview
26
26
years of professional experience
Work History
Executive Assistant/ Customer Service Manager
NBN
Cerritos, USA
11.2009 - Current
- Provide high level administrative and coordination support to CEO and Sales Manager
- Effectively manage and prioritize executive calendars
- Serve as liaison between sales and operations teams
- Prioritize emails and structure organized correspondences
- Efficiently maintain multiple system database
- Implement new policies and proactive procedures to improve time management
Account Executive/Customer Service Manager
Studio S, Inc.
Los Angeles, USA
11.1998 - 11.2009
- Work directly with VP of sales on weekly master reports and analyzed data
- Prepare spreadsheets, correspondence, merged mailings, and unique projects to drive sales and upsell services
- Trained and developed new account executives
- Responsible for addressing individual customer concerns and maintaining positive customer service relations
- Excellent response time, resolution, and efficiency
Education
Advanced Customer Service Certification - AIR TRAFFIC CONTROL CUSTOMER SERVICE
Cypress College
Cypress, CA01.2021
Merchandising Degree -
Brooks College
Long Beach, CA01.1996
Skills
- Adaptability
- Critical Analysis
- Excellent Problem Solving
- Impeccable Organization
- Professional Discretion
- Project Management
- Strategic Counsel
- Smart Multitasking
- Tenacity
- Time Management
- Technical Expertise
- Willing to Learn
- Meeting planning
- Document handling
- Meticulous attention to detail
- Travel coordination
- Spreadsheet tracking
- Report writing
- Excel spreadsheets
- Interpersonal communication
- Presentation development
- Administrative support
- QuickBooks expert
- Business correspondence
- Database management
- Project planning
- Office administration
- Conflict management
Keysubjects
- Merchandising
- Business
- Interpersonal communications
Timeline
Executive Assistant/ Customer Service Manager
NBN
11.2009 - Current
Account Executive/Customer Service Manager
Studio S, Inc.
11.1998 - 11.2009
Advanced Customer Service Certification - AIR TRAFFIC CONTROL CUSTOMER SERVICE
Cypress College
Merchandising Degree -
Brooks College
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