Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judy Kee

Franklin,GA

Summary

Experienced customer service representative with a strong record in customer relationship management, conflict resolution, and data entry. Skilled at solving complex issues, maintaining accurate records, ordering, returns and delivering professional support that improves customer satisfaction.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Essendant
Atlanta, GA
03.2001 - 10.2026
  • Answered calls and emails with clear, professional customer communication.
  • Guided customers in product selection and managed ordering, billing, returns, exchanges, and technical support.
  • Built strong customer relationships through personalized assistance and support.
  • Collaborated with departments to resolve complex issues and deliver tailored solutions for customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

High School Diploma -

Riverdale High School
Riverdale, GA
05-1986

Skills

  • Customer service
  • Customer relationship management
  • Customer interaction
  • Order processing
  • Billing assistance
  • Issue resolution
  • Issue management
  • Data management
  • Data entry
  • Report generation
  • Problem-solving
  • Analytical thinking
  • Critical thinking
  • Collaborative work
  • Time management
  • Dispute resolution

Timeline

Customer Service Representative

Essendant
03.2001 - 10.2026

High School Diploma -

Riverdale High School
Judy Kee