Judy Kennedy
Norris City,IL
Summary
Dynamic Patient Access Representative with a proven track record at Decatur Memorial Hospital, excelling in insurance verification and patient registration. Renowned for delivering exceptional customer service and efficiently resolving inquiries, enhancing patient satisfaction. Skilled in navigating healthcare systems and maintaining HIPAA compliance, ensuring a seamless experience for all patients.
Overview
22
22
years of professional experience
Work History
Pharmacy Billing
Enloe Pharmacy
Decatur, IL
02.2003 - 11.2012
- Assisted patients with registration processes, ensuring accurate data entry and documentation.
- Verified insurance information and obtained pre-authorizations for medical services.
- Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
- Coordinated appointment scheduling to optimize clinic workflow and enhance patient experience.
Patient Access Representative
Decatur Memorial Hospital
Decatur, IL
12.2012 - 07.2025
- Assisted patients with registration processes, ensuring accurate data entry and documentation.
- Verified insurance information and obtained pre-authorizations for medical services.
- Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
- Coordinated appointment scheduling to optimize clinic workflow and enhance patient experience.
Education
Medical Coding
Richland Community College
Decatur, IL02-2009
Skills
Customer service
Insurance verification
HIPAA compliance
Patient registration
Patient check-in
Multitasking and organization
Registration and admissions
Phone and email etiquette
Medical terminology
Healthcare systems navigation
Timeline
Patient Access Representative
Decatur Memorial Hospital
12.2012 - 07.2025
Pharmacy Billing
Enloe Pharmacy
02.2003 - 11.2012
Medical Coding
Richland Community College