Judy Ligon
Mabank,TX
Summary
Owner and manager at Lakeridge RV Park with expertise in budgeting and marketing strategies that boosted visitor engagement. Demonstrated success in staff supervision and community outreach, ensuring high standards of customer service and safety compliance. Coordinated events that increased brand visibility and reinforced community relationships.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Owner and Manager of RV Park
LakeRidge RV Park Management Company, Inc
02.2015 - Current
- Managed daily operations of RV park, ensuring smooth guest experiences.
- Oversaw budgeting and financial planning for park operations and improvements.
- Ensured compliance with local, state, and federal regulations.
- Ensured compliance with safety regulations and health standards in the park.
- Supervised maintenance staff to maintain park facilities and grounds.
- Trained staff on customer service best practices to improve guest satisfaction.
- Directed employees on daily tasks to enhance team performance.
- Created targeted marketing strategies that increased visitor inquiries and engagement for RV park.
- Created marketing campaigns to attract new customers.
- Coordinated events and activities that fostered community engagement and improved guest satisfaction.
- Hosted special events to boost brand awareness and increase community engagement.
- Established and maintained relationships with local vendors to ensure timely access to supplies and services for park operations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed legal documents to ensure compliance with regulations.
- Developed policies and procedures for the organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Own and Operate
Gun Barrel Computers, LLC
Gun Barrel City, USA
01.2005 - Current
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Supervised staff, providing training and guidance on customer service.
- Enhanced customer satisfaction by promptly resolving issues with knowledgeable and friendly service.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Delivered excellent service and attention to customers during face-to-face and phone interactions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assessed customer needs quickly during interactions.
- Provided training for employees on product knowledge and customer service techniques.
- Developed store policies and procedures to ensure customer satisfaction.
- Created inventory management strategies that maintained optimal stock levels and reduced potential shortages.
- Implemented financial controls to manage expenses and cash flow.
- Maintained records of sales, profits and losses within the store.
- Coordinated marketing efforts to promote store events and sales.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Hosted special events to boost brand awareness and increase community engagement.
- Monitored competitor activities to stay informed of industry changes.
- Ensured compliance with state and local laws regarding business operations.
- Established safety protocols for handling hazardous materials within the store environment.
LVN Home Health Visits, scheduler
Integra Home Health
Athens, TX
01.2015 - 01.2020
- Utilized scheduling software to streamline appointment management and tracking.
- Monitored schedule adherence and adjusted plans to optimize patient visit efficiency and minimize delays.
- Communicated schedule changes effectively throughout the organization when necessary.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Transitioned to Kindred At Home following acquisition, adapting to new organizational practices.
- Administered medications and monitored patient health conditions daily.
- Assisted in developing individualized care plans for diverse patient needs.
- Educated patients and families on effective health management and recovery strategies to enhance patient understanding and compliance.
- Collaborated with healthcare teams to coordinate comprehensive patient care, enhancing treatment effectiveness and continuity.
- Documented patient progress and communicated changes to nursing staff promptly.
- Provided wound care and assisted with medical procedures.
- Maintained accurate medical records while adhering to privacy regulations.
- Trained new staff on policies, procedures, and best practices in patient care.
- Observed changes in patient conditions and reported any unusual findings to supervising physician or registered nurse.
- Monitored vital signs, such as blood pressure, temperature, pulse rate and respiration rate.
- Implemented infection control measures per facility policy.
- Coordinated care provided by other healthcare professionals involved in patients' care plan.
- Maintained accurate patient records documenting treatments, medications administered and other pertinent information.
- Observed strict confidentiality and safeguarded all patient-related information.
- Utilized medical instruments safely and effectively while providing direct care to patients.
- Managed patients' hygiene with comprehensive care for toileting, bathing and grooming needs.
- Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.
- Assisted with patient transfer activities utilizing appropriate equipment and safety measures.
- Answered patient calls, identified issues, and determined how best to provide assistance within parameters established by facility and supervisor.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Performed basic medical procedures such as catheterization and phlebotomy according to established protocols.
- Provided emotional support to family members during difficult times.
- Worked with registered nurses to deliver comprehensive, high-quality care to patients.
- Collected specimens for laboratory analysis; prepared specimens for transport to lab.
- Participated in continuing education programs to maintain licensure requirements.
- Answered patient and family questions to educate on optimal treatment procedures.
- Performed data entry into computer systems for tracking purposes.
- Maintained positive working relationship with fellow staff and management.
PRN relief nurse
Mabank Nursing Home
Mabank, USA
12.2012 - 01.2014
- Managed medication administration and treatment procedures, ensuring patient safety and compliance as a floor charge nurse.
- Administered medications and treatments as prescribed by healthcare professionals.
- Provided compassionate care to residents, ensuring comfort and well-being.
- Assisted with daily living activities, promoting independence among residents.
prn home health visits
Auxi Home Health
Seven Points, TX
05.2006 - 03.2009
Office Manager, Charge Nurse
Primary Care Associates
GBC, TX
09.2004 - 08.2005
- Managed daily office operations and ensured smooth workflow.
- Supervised administrative staff and delegated tasks effectively.
- Facilitated onboarding and training for new employees to enhance team integration.
- Developed office policies to improve efficiency and organization.
- Supported back-office operations during staff shortages to maintain continuity of services.
- Coordinated patient scheduling and maintained appointment calendar.
- Maintained accurate patient records and confidential information.
- Facilitated communication between healthcare providers and patients.
- Managed office inventory and placed new supply orders.
- Addressed customer inquiries promptly, fostering positive relationships and enhancing client satisfaction.
Office Manager
SOSXPRESS LLC, XP1 Group LLC, XP1 LLC, First Texas Color LLC, Digital Press Direct LLC
Gun Barrel City, TX
01.2003 - 01.2004
- Managed daily office operations, facilitating smooth workflow across multiple companies.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
- Monitored client payments and contacted clients promptly regarding past due balances.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Office Manager
Internal Medicine Associates and Heartmasters
01.2000 - 01.2004
Owner and Marketing Director
Med-Force Staffing
Canton, TX
01.1998 - 01.2000
01.1989 - 01.2000
- Worked for multiple Home Health Agencies in the Dallas Metroplex Area Girling Healthcare, Staff Builders, Confident Home Health Care, Caris Home Health Care and many others doing contract skilled nursing visits and PRN Quality Assurance and Auditing of charts for smaller Home Health Agencies that did not need full time QA personnel. I performed Marketing for several agencies to Doctor's.
Owner Medical Billing
RN Medical Management
Mabank and Dallas, TX
01.1990 - 01.1998
- Developed marketing campaigns that successfully attracted new customers.
- Improved operational performance through development of effective business strategies and procedures.
- Developed policies and procedures for the organization.
- Organized special events that increased brand awareness and strengthened community engagement.
- Reviewed legal documents related to business operations.
Education
Fun Ed Computer Application Training and Medical Billing Training
Dallas, TX01.1993
Trinity Valley Community College
Athens, TX01.1978
High School -
Mabank High School
Mabank, TXSkills
- Event coordination
- Budget management
- Budgeting
- Marketing strategies
- Community engagement
- Risk management
- Regulatory compliance
- Staff supervision
- Staff hiring
- Problem solving
- Effective communication
- Customer service
Specialized Training
- School of Vocational Nursing, Obtained LVN License 1978
- QuickBooks Pro Training, through Intuit Training Program
- Excel and Word Training, through Home Study Course
- Children’s Church Training, through Willie George Ministries
- Grief and Separation Counseling, through My Guardian Angel
Certification
LVN
Accomplishments
Kiwanian of the Year
Affiliations
Rotary Member
Timeline
Owner and Manager of RV Park
LakeRidge RV Park Management Company, Inc
02.2015 - Current
LVN Home Health Visits, scheduler
Integra Home Health
01.2015 - 01.2020
PRN relief nurse
Mabank Nursing Home
12.2012 - 01.2014
prn home health visits
Auxi Home Health
05.2006 - 03.2009
Own and Operate
Gun Barrel Computers, LLC
01.2005 - Current
Office Manager, Charge Nurse
Primary Care Associates
09.2004 - 08.2005
Office Manager
SOSXPRESS LLC, XP1 Group LLC, XP1 LLC, First Texas Color LLC, Digital Press Direct LLC
01.2003 - 01.2004
Office Manager
Internal Medicine Associates and Heartmasters
01.2000 - 01.2004
Owner and Marketing Director
Med-Force Staffing
01.1998 - 01.2000
Owner Medical Billing
RN Medical Management
01.1990 - 01.1998
01.1989 - 01.2000
Fun Ed Computer Application Training and Medical Billing Training
Trinity Valley Community College
High School -
Mabank High School