Judy MILLER
Thornton,CO
Summary
Accomplished Night Dispatcher at World Fuels, adept in dispatch software and route planning. Enhanced delivery efficiency by optimizing routes, resulting in a 20% reduction in delays. Excelled in emergency response and client relations, ensuring seamless operations and exceptional service. Proven ability to manage complex logistics and foster strong communication with drivers and clients.
Experienced with coordinating transportation and dispatching services during night shifts. Utilizes effective communication to ensure smooth operations and address issues promptly. Track record of maintaining detailed logs and handling high-pressure situations.
Overview
14
14
years of professional experience
Work History
Night Dispatcher
World Fuels
11.2012 - 03.2020
- Coordinated nightly logistics for fuel distribution, ensuring timely deliveries and adherence to safety protocols.
- Monitored fleet operations using GPS tracking systems to optimize routes and minimize delays.
- Responded to emergency calls, providing immediate support and dispatching resources efficiently.
- Developed and maintained communication with drivers, addressing concerns and facilitating smooth operations.
- Conducted thorough follow-ups on any reported incidents or accidents involving dispatched vehicles during night shifts.
- Organized detailed records of all nightly activities, including call logs, route changes, and incident reports.
- Collaborated closely with other departments to resolve any issues or discrepancies in a timely manner.
- Managed a high volume of incoming calls, ensuring prompt attention to all client needs and concerns.
- Coordinated complex scheduling needs for multiple drivers and routes, optimizing productivity and workload distribution.
- Handled emergency situations calmly and effectively, providing clear instructions to drivers while contacting necessary authorities as needed.
- Developed strong relationships with clients by providing exceptional customer service during the night shift hours.
Truck Driver
Harris Transportation Service
01.2006 - 11.2012
- Operated heavy-duty trucks to transport goods safely and efficiently across designated routes.
- Conducted pre-trip inspections to ensure vehicle compliance with safety regulations and maintenance standards.
- Maintained accurate logs of driving hours, mileage, and cargo details in adherence to DOT regulations.
- Collaborated with dispatch team to optimize delivery schedules and improve route efficiency.
- Provided exceptional customer service during deliveries, addressing inquiries and resolving issues promptly.
- Trained new drivers on company policies, safety protocols, and best practices for efficient operations.
Education
GED -
Nacogdoches High School
Nacogdoches, TX01-1975
Skills
- Proficient in dispatch software
- Route planning
- Incident reporting
- Geographical expertise
- Dispatch software
- Customer service
- Problem-solving
- Time management
- Prioritizing calls
- Team collaboration
- Dispatching procedures
- Data entry
Timeline
Night Dispatcher
World Fuels
11.2012 - 03.2020
Truck Driver
Harris Transportation Service
01.2006 - 11.2012
GED -
Nacogdoches High School