Judy Parn
Quincy,IL
Summary
I am a manager and have turned things around in several different places. The restaurant needed a manager that was not afraid of standing up to authority and back the staff. As a Dietary Manager it always seems like the Cooks think they are in charge and it felt good to come in as a Dietary Manager and stand up for the people who needed it and earn respect from the cooks. I like being a Dietary Manager but the hour's turned into a nightmare.
Overview
9
9
years of professional experience
Work History
Certified Dietary Manager
Quincy Veterans Home
1717 N 12th Street
01.2019 - 10.2023
- Improved patient satisfaction by developing and implementing customized meal plans according to their dietary needs and preferences.
- Optimized kitchen efficiency for better meal preparation and delivery, ensuring timely service to patients.
- Enhanced food safety standards by implementing strict hygiene protocols and conducting regular staff training sessions.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing practices accordingly.
- Managed a team of dietary aides, providing ongoing coaching and support to ensure high-quality meal services for patients.
- Streamlined meal planning processes by utilizing advanced software programs for menu creation and recipe management.
- Implemented continuous improvement initiatives in response to performance metrics, enhancing overall department effectiveness.
- Participated in interdisciplinary meetings to provide expertise on patient nutritional care, supporting holistic treatment approaches.
- Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
- Fostered a positive work environment that encouraged teamwork, creativity, and open communication among staff members.
- Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
- Conducted regular audits of food storage areas to maintain cleanliness standards and prevent contamination risks.
Restaurant Manager
Tony's Too
4801 Oak Street, Quincy Illinois
08.2014 - 12.2018
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
CERTIFIED DIETARY MANAGER - Dietary Manager
Johnwood Community College
1301 48th Street, Quincy Illinois, 6230505.2004
Skills
- Staff Supervision
- Continuous Improvement
- Problem Solving
- Nutritional Assessment
- Training and Development
- Conflict Resolution
- Resource Management
- Quality Assurance
- Record Keeping
- Sanitation Management
- Time Management
- Inventory Control
- Meal Preparation
- Therapeutic Diets
- Customer Service
- Team Leadership
- Menu Planning
- Employee Recruitment
- Department Oversight
- Recordkeeping Abilities
- Inventory Management
- Department Management
- Quality Control
- Employee Supervision
- Safe Food Handling
- Calendar and Scheduling Software
- Food Plating and Presentation
- Problem-Solving
- ServeSafe Manager
- Kitchen Equipment Operation and Maintenance
- Scheduling Staff
- Employee Performance Evaluations
- Scheduling
Accomplishments
I have been a Dietary Manager this May for 20 years. I loved working with the residents and enjoyed talking with them daily.
Timeline
Certified Dietary Manager
Quincy Veterans Home
01.2019 - 10.2023
Restaurant Manager
Tony's Too
08.2014 - 12.2018
CERTIFIED DIETARY MANAGER - Dietary Manager
Johnwood Community College