Judy Pickering
The Jeanna Hill Group
Tyler,TX
19
years of professional experience
Organized Loan Officer Assistant bringing exceptional administrative and problem-solving skills focused on efficiently fulfilling loan requirements. Knowledgeable about checklists and disclosures, business correspondence and recordkeeping. Skilled at keeping all paperwork orderly and properly transferred.
Work History
Loan Officer Assistant
11 Years 11 Months- Documented borrower's information in loan processing system and resolved any discrepancies.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
Caregiver
1 Year- Provided care for terminally ill family member
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Quality Control/ Customer Experience Specialist
3 Months- Confirm receipt of orders with restaurant manager ∙ Verify future catering orders with customers/ modify if needed ∙ Resolve customer complaints
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Fixed identified issues to increase productivity and boost workflows.
Telesales Representative
10 Months- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Opened new accounts and documented personal and payment information in system.
- Overcame objections using friendly, persuasive strategies.
Customer Service Representative
1 Year- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments and arranging service calls.
Customer Service Representative
4 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Managed timely and effective requests for for missing or questionable lab requisitions.
Customer Service Representative
1 Year 4 Months- Provided primary support to internal employees for AT&T UVerse products.
- Communicated with technicians and potential customers regarding service availability.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
6 Years 9 Months- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
- Applied Science
Advanced Diploma
Skills
Customer Communication
Customer Satisfaction
Loan Paperwork
Financial Data Collection
Bank Secrecy Act
Additional Information
Texas RMLO #1908042
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Loan Officer Assistant
The Jeanna Hill Group
11.2014 - CurrentRead More
Caregiver
Self-Employed
10.2013 - 10.2014Read More
Quality Control/ Customer Experience Specialist
Dining In
07.2013 - 10.2013Read More
Telesales Representative
AT&T
08.2012 - 06.2013Read More
Customer Service Representative
Assurant Solutions
07.2011 - 07.2012Read More
Customer Service Representative
ProLab, Inc
09.2009 - 01.2010Read More
Customer Service Representative
The Plus Group
05.2008 - 09.2009Read More
Customer Service Representative
Inzer Advance Designs
01.2001 - 10.2007Read More
South University
from Applied Science
Read More
West Rusk High School
Advanced Diploma
Read More