Judy Pickering
Tyler,TX
Summary
Organized Loan Officer Assistant bringing exceptional administrative and problem-solving skills focused on efficiently fulfilling loan requirements. Knowledgeable about checklists and disclosures, business correspondence and recordkeeping. Skilled at keeping all paperwork orderly and properly transferred.
Overview
19
19
years of professional experience
Work History
Loan Officer Assistant
The Jeanna Hill Group
Tyler, TX
11.2014 - Current
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
Caregiver
Self-Employed
New London, TX
10.2013 - 10.2014
- Provided care for terminally ill family member
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Quality Control/ Customer Experience Specialist
Dining In
Addison, TX
07.2013 - 10.2013
- Confirm receipt of orders with restaurant manager ∙ Verify future catering orders with customers/ modify if needed ∙ Resolve customer complaints
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Fixed identified issues to increase productivity and boost workflows.
Telesales Representative
AT&T
Plano, TX
08.2012 - 06.2013
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Opened new accounts and documented personal and payment information in system.
- Overcame objections using friendly, persuasive strategies.
Customer Service Representative
Assurant Solutions
Addison, TX
07.2011 - 07.2012
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments and arranging service calls.
Customer Service Representative
ProLab, Inc
Ft. Worth, TX
09.2009 - 01.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Managed timely and effective requests for for missing or questionable lab requisitions.
Customer Service Representative
The Plus Group
Dallas, TX
05.2008 - 09.2009
- Provided primary support to internal employees for AT&T UVerse products.
- Communicated with technicians and potential customers regarding service availability.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Inzer Advance Designs
Longview, TX
01.2001 - 10.2007
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
Applied Science
South University
Advanced Diploma - undefined
West Rusk High School
Skills
- Customer Communication
- Customer Satisfaction
- Loan Paperwork
- Financial Data Collection
- Bank Secrecy Act
Additional Information
Texas RMLO #1908042
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Loan Officer Assistant
The Jeanna Hill Group
11.2014 - Current
Caregiver
Self-Employed
10.2013 - 10.2014
Quality Control/ Customer Experience Specialist
Dining In
07.2013 - 10.2013
Telesales Representative
AT&T
08.2012 - 06.2013
Customer Service Representative
Assurant Solutions
07.2011 - 07.2012
Customer Service Representative
ProLab, Inc
09.2009 - 01.2010
Customer Service Representative
The Plus Group
05.2008 - 09.2009
Customer Service Representative
Inzer Advance Designs
01.2001 - 10.2007
Applied Science
South University
Advanced Diploma - undefined
West Rusk High School
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