Judy Reynolds
Avon Lake
Summary
Detail-focused Dual Licensed Optician/General Manager known for high productivity and efficient task completion. Skilled in accurate eyewear adjustment, precision in lens fitting, and adept at interpreting prescriptions to ensure optimal client vision and comfort. Excel using strong communication skills, problem-solving abilities, and patient-centered approach to enhance customer satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
Dual Licensed Optician/General Manager
America's Best Contacts & Eyeglasses
Avon
11.2010 - Current
- Began at America's Best Contacts & Eyeglasses as apprentice optician November 2010 and passed both state board tests, Spectacle and Contact Lenses, in 2.5 years.
- Direct managers with multiple associates that generated over $2 million in revenue, for the first time, in 2019.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Managed scheduling for 7-10 employees to optimize productivity.
- Established clear performance goals and metrics for revenue, P&L, customer service and patient retention.
- Managed optical operations, including hiring, coaching and mentoring team of associates.
- Recognized by management for providing exceptional customer service.
- Traveled to stores across the country to help in training their associates to become the best they could be.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Developed outstanding relationships with optometrists and coworkers.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Managed client frame selection processes and walked through lens options.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Fluent in dispensing, adjusting and repairs of eyeglasses.
- Measured clients and documented information such as bridge and eye size, temple length, pupillary distance and optical centers of eyes.
- Pretest patients prior to optometrist examinations, including pressures, visual acuities, visual field tests and autorefraction.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Sales Associate/Sales Lead Keyholder, Part-Time
Soma Intimates
Westlake
04.2010 - 07.2013
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Continuously surpassed daily sales goals by cross-selling and promoting additional products.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Sales Associate/Sales Lead Keyholder
Coldwater Creek
Westlake
10.2005 - 10.2009
- Recognized for outstanding leadership and customer service abilities.
- Trained new hires and seasoned associates on company objectives, customer service, new merchandise and how to help the store achieve root metric goals.
- Supervised 20+ employees, helped to schedule work hours, resolved conflicts.
Education
High School Diploma -
Bay VIllage High School
Bay Village, OHSpectacle And Contact Lens State Certified
OHSkills
- Leadership and team building
- Amazing customer experiences
- Sales expertise
- Employee development and retention
- Customer relationship management
- Team training and development
- Experienced team player, bringing enthusiasm and energy into group efforts a good morale builder
Education and Training
other
Timeline
Dual Licensed Optician/General Manager
America's Best Contacts & Eyeglasses
11.2010 - Current
Sales Associate/Sales Lead Keyholder, Part-Time
Soma Intimates
04.2010 - 07.2013
Sales Associate/Sales Lead Keyholder
Coldwater Creek
10.2005 - 10.2009
High School Diploma -
Bay VIllage High School
Spectacle And Contact Lens State Certified
Similar Profiles
Lashonda K. ScottLashonda K. Scott
Assistant Eyeglass Manager at America's Best Contacts & EyeglassesAssistant Eyeglass Manager at America's Best Contacts & Eyeglasses
Mikayla GreenMikayla Green
Optometric Tech & Sales Representative at America's Best Contacts & EyeglassesOptometric Tech & Sales Representative at America's Best Contacts & Eyeglasses
Arlettys Su RiveroArlettys Su Rivero
Sales Associates at America's Best Contacts & EyeglassesSales Associates at America's Best Contacts & Eyeglasses
Ineliz VeraIneliz Vera
Resident Assistant at Normandy Lakeside Assisted LivingResident Assistant at Normandy Lakeside Assisted Living
Sarah BraddockSarah Braddock
Visual Art Teacher at Rocky River City School DistrictVisual Art Teacher at Rocky River City School District