Amy Scheibenreif
Summary
Dynamic and results-driven General Manager with extensive experience at America's Best Contact and Eyeglasses. Proven track record in operations management and staff development, enhancing sales and profitability through strategic initiatives. Skilled in optical dispensing and fostering strong team collaboration, consistently achieving high employee satisfaction and customer loyalty.
Overview
6
6
years of professional experience
Work History
General Manager /Licensed Dispensing Optician
America's Best Contact and Eyeglasses
10.2023 - Current
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients and peers to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Assistant Store Manager /Licensed Dispensing Optician
Americas Best Contacts And Eyeclasses
09.2022 - 10.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Third Key Holder /Licensed Dispensing Optician
Americas Best Contacts And Eyeclasses
07.2022 - 09.2022
- Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
- Contributed to an increase in repeat business through exceptional customer service and follow-up aftercare appointments.
- Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
- Collaborated with optometrists to ensure seamless patient care and support as needed.
- Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
- Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
- Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
- Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
Licensed Dispensing Optician
Target Optical
08.2021 - 06.2022
- Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
- Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
- Promoted eye health awareness among clients through informative conversations about preventative measures.
- Achieved high-quality results with meticulous attention to detail during lens fitting procedures.
- Demonstrated versatility by cross-training in various roles within the practice, contributing to a cohesive team environment.
- Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
- Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
Sales Manager /ABO Certified Optician
Stanton Optical
08.2019 - 07.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
High School Diploma -
Crown Point High School
Crown Point06-2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Staff training/development
- Time management
- Frame selection assistance
- Optical dispensing expertise
- Optical measurements accuracy
- Strong communication
- Frame fitting
- Problem-solving
Timeline
General Manager /Licensed Dispensing Optician
America's Best Contact and Eyeglasses
10.2023 - Current
Assistant Store Manager /Licensed Dispensing Optician
Americas Best Contacts And Eyeclasses
09.2022 - 10.2023
Third Key Holder /Licensed Dispensing Optician
Americas Best Contacts And Eyeclasses
07.2022 - 09.2022
Licensed Dispensing Optician
Target Optical
08.2021 - 06.2022
Sales Manager /ABO Certified Optician
Stanton Optical
08.2019 - 07.2021
High School Diploma -
Crown Point High School
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