Sara Glover
Winchester,VA
Summary
Dynamic Licensed Dispensing Optician and General Manager at Pearle Vision, recognized for enhancing customer satisfaction through personalized eyewear solutions and effective conflict resolution. Leveraged expertise in optical dispensing and genuine, empathetic customer care to drive repeat business and increase sales revenue, fostering strong client relationships and promoting eye health awareness.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Licensed Dispensing Optician, General Manager
Pearle Vision
09.2005 - Current
- Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
- Demonstrated versatility by cross-training in various roles within the practice, contributing to a cohesive team environment.
- Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
- Contributed to an increase in repeat business through exceptional customer service and follow-up aftercare appointments.
- Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
- Promoted eye health awareness among clients through informative conversations about preventative measures.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Increased sales revenue by effectively communicating lens technology benefits to customers.
Education
Apprentice Optician - Ophthalmic Career Progression Program
National Academy of Opticianry
Landover, MD01-2017
Bachelor of Fine Arts - Photography
Shepherd College
Shepherdstown05-2002
Skills
- Integrity in professional conduct
- Inventory management
- Conflict resolution techniques
- Insurance billing procedures
- Current eyewear trends
- Optical laboratory coordination
- Expertise in accurate optical measurements
- Frame selection assistance
- Optical dispensing expertise
- Prescription interpretation proficiency
- Eyewear adjustment techniques
- Proficient in verbal and written communication
Certification
- American Board of Opticianry Certification
- Virginia State Licensed Optician
Timeline
Licensed Dispensing Optician, General Manager
Pearle Vision
09.2005 - Current
Apprentice Optician - Ophthalmic Career Progression Program
National Academy of Opticianry
Bachelor of Fine Arts - Photography
Shepherd College
Awards
I was one of two recipients of the Dr. Floyd Holmgrain Award for Highest cumulative GPA through the National Academy of Opticanry in 2017.