LINDSEY LONG
Chino Hills,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
DUAL LICENSED DISPENSING OPTICIAN
Walmart
Ontario, CA
05.2016 - Current
- Analyzed patient's eye conditions through comprehensive eye exams performed by optometrists or ophthalmologists.
- Assisted customers in selecting frames that best suit their facial features and style preferences.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Submitted patient insurance forms and managed simple bookkeeping.
TRAINING COORDINATOR
Walmart
Ontario, CA
05.2014 - 05.2016
- Supported onboarding of new employees by hosting orientation sessions.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Maintained accurate records of all trainings conducted.
MERCHANDISE SUPERVISOR
Walmart
Ontario, CA
08.2013 - 05.2014
- Set ambitious sales goals and helped staff meet targets with coaching and support.
- Performed regular audits of each department's stock levels in order to maintain optimal inventory levels.
- Resolved customer complaints related to product availability or quality issues promptly and professionally.
Education
Associate in business administration -
Citrus College
06.2020
Certification of the American Board of Opticianry & National Contact Lens Examiner -
American Career College
10.2014
Bachelors in business management with Human Resources -
Louisiana State University (In Progress)
Skills
- Strong organizational and communication skills
- Proficient in QuickBooks, Excel, Word, and PowerPoint
- Inventory Management
- Demonstrated leadership and time management skills
- Insurance Verification
- Insurance Billing Procedures
- Conflict Resolution Techniques
- Retail Sales
- Order Preparation
- Customer Service
Accomplishments
- Deans List 2018
- Optician of the year 2017
- Associate of the year 2015
Timeline
DUAL LICENSED DISPENSING OPTICIAN
Walmart
05.2016 - Current
TRAINING COORDINATOR
Walmart
05.2014 - 05.2016
MERCHANDISE SUPERVISOR
Walmart
08.2013 - 05.2014
Associate in business administration -
Citrus College
Certification of the American Board of Opticianry & National Contact Lens Examiner -
American Career College
Bachelors in business management with Human Resources -
Louisiana State University (In Progress)