Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooke Shad

Clinton Township,MI

Summary

Achieved significant sales growth at Costco Wholesale Corp by leveraging optical dispensing expertise and exceptional communication skills. Expert in frame selection and lens recommendation, consistently exceeded sales targets through effective up selling. Demonstrated professionalism in resolving customer issues, enhancing patient satisfaction and loyalty.

Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eye wear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Licensed Dispensing Optician

Costco Wholesale Corp
03.2015 - Current
  • Educated patients on proper eye wear including selecting frames and lenses for specific prescription.
  • Collaborated with optometrists to ensure patients were wearing the correct eyeglass lenses and contact lenses.
  • Increased sales revenue by effectively communicating lens options and technology to better benefit the patient.
  • Resolved patient complaints efficiently showing empathy and understanding while maintaining professionalism.
  • Performed measurements for accurate eye wear prescriptions.
  • Exceeded monthly sales targets by consistently employing effective up selling strategies.

Licensed Daycare Provider

Self-employed
02.2007 - 08.2014
  • Supported early literacy skills by incorporating storytime sessions and language-rich activities into daily routines.
  • Implemented positive discipline techniques to manage behavior issues effectively while maintaining a nurturing environment.
  • Developed age-appropriate curriculum with a focus on cognitive, emotional, and physical development milestones.
  • Ensured child safety by diligently monitoring indoor and outdoor environments for potential hazards.
  • Maintained clean and organized facility, adhering to state licensing regulations and daycare standards.
  • Built strong relationships with families, fostering trust and confidence in the care provided.
  • Enhanced children''s social skills by organizing group activities and promoting cooperative play.
  • Developed age-appropriate activities and crafts to engage children.
  • Provided emotional support and guidance to children during difficult times.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Worked with children to develop good cognitive, physical and language skills.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Implemented daily routines and activities to stimulate and engage children.

Education

ABO/NCLE License - Opticianry

Costco Wholesale
Shelby Township, MI
03.2018

Skills

  • Professionalism and Ethics
  • Optical Dispensing Expertise
  • Optical Measurements Accuracy
  • Eye wear Adjustment Techniques
  • Lens Recommendation Knowledge
  • Prescription Interpretation Proficiency
  • Product Up selling
  • Multitasking
  • Verifying prescriptions
  • Organizational Skills
  • Effective Communication

Certification

  • Licensed Optician

Timeline

Licensed Dispensing Optician

Costco Wholesale Corp
03.2015 - Current

Licensed Daycare Provider

Self-employed
02.2007 - 08.2014

ABO/NCLE License - Opticianry

Costco Wholesale

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Brooke Shad