Lauren McDonough
Milford,MA
Summary
Dedicated Licensed optician with 18 years experience with a proven track record at Visionworks, excelling in customer service and optical dispensing expertise. Consistently exceeded sales targets through effective upselling and personalized frame recommendations. Strong communicator adept at managing insurance verification and ensuring precise optical measurements, enhancing patient satisfaction and loyalty. HIPAA compliance and EMR/EHR system knowledge.
Overview
2026
2026
years of professional experience
Work History
Licensed Dispensing Optician
Visionworks
10.2007 - 06.2025
- Assisted in dispensing eyewear according to prescriptions and customer specifications.
- Engaged with customers to identify their visual needs and preferences effectively.
- Utilized optical equipment to measure customer pupillary distance for precise lens fitting.
- Processed orders and managed paperwork related to prescription eyewear efficiently.
- Contributed to an increase in repeat business through exceptional customer service and follow-up aftercare appointments.
- Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
- Educated patients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Collaborated with optometrists to ensure seamless patient care and support as needed.
- Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
- Exceeded monthly sales targets consistently by employing effective upselling strategies and fostering rapport with clients.
- Utilized industry-specific software programs for efficient management of client records and appointment scheduling.
- Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
- Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
- Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
Apprentice Optician
Visionworks
2008 - 2012
- Assisted customers in selecting eyewear based on individual needs and preferences.
- Conducted fittings for prescription glasses, ensuring optimal comfort and alignment.
- Maintained inventory of eyewear products, performing regular stock checks to prevent shortages.
- Utilized optical equipment for lens measurement and adjustment to uphold quality standards.
- Attended industry conferences and training seminars to stay current on the latest trends in eyewear fashion and technology advancements.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Passed ABO, NCLE, and state board exam to obtain license
Optical Assistant
Visionworks
2007 - 2008
- Maintained accurate patient records and appointment scheduling using practice management software.
- Supported optometrists during eye examinations by preparing equipment and materials.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Education
High School Diploma -
Milford Highschool
Milford, MASkills
- Time management
- Professionalism and ethics
- Insurance verification
- Retail sales
- Optical orders
- Record keeping efficiency
- Frame selection assistance
- Contact lens
- Optical dispensing expertise
- Sales and promotion strategies
- Optical measurements accuracy
- Prescription interpretation proficiency
- Eyewear adjustment techniques
- Lens recommendation
- Strong communication
- Customer service
- Computer skills
- Insurance billing
- Eyeglass repair
- Frame fitting
- Teamwork
- Multitasking
- Verifying prescriptions
- Frame repair
- Organizational skills
- Adaptability
- Computer proficiency
- Quality control
Timeline
Licensed Dispensing Optician
Visionworks
10.2007 - 06.2025
Apprentice Optician
Visionworks
2008 - 2012
Optical Assistant
Visionworks
2007 - 2008
High School Diploma -
Milford Highschool