Judy Yee
Dover,DE
Summary
Driven professional with extensive experience in restaurant and retail management, specializing in team leadership and training, payroll, and inventory management. Skilled in guest recovery, service excellence, and cost control initiatives. Eager to leverage expertise as an Assistant Manager to support a dynamic team and contribute to operational success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
MANAGER
PANDA EXPRESS
12.2025 - Current
- Led daily operations of a high-volume quick-service restaurant, ensuring exceptional food quality, speed of service, and customer satisfaction
- Supervised, trained, and motivated team members to meet performance, safety, and company standards
- Managed labor costs, and productivity to maximize efficiency and profitability
- Enforced food safety, sanitation, and brand compliance in accordance with company and local health regulations
- Handled cash management, inventory control, ordering, and waste reduction
- Resolved guest concerns professionally to maintain positive customer experiences
- Supported onboarding, coaching, and performance development of staff
- Drove sales growth through upselling, team accountability, and operational excellence
ASSISTANT MANAGER
GROTTO PIZZA
04.2022 - 11.2025
- Oversaw daily restaurant operations to ensure exceptional service and profitability
- Managed payroll and inventory to uphold cost-control goals
- Ensured compliance with safety, sanitation, and cash-handling procedures
- Trained and motivated staff to achieve performance and guest satisfaction standards
- Conducted opening, mid-day, and closing operational duties
- Assisted in interviewing, hiring, and onboarding new employees
- Delivered professional guest recovery and fostered a positive workplace culture
SHIFT LEADER / SERVICE & CULINARY PROFESSIONAL
OLIVE GARDEN
01.2003 - 09.2022
- Led front-of-house and kitchen operations during high-volume shifts
- Trained team members on service standards, safety protocols, and company expectations
- Ensured food safety compliance using HACCP and operational audit systems
- Resolved guest concerns with strong customer service and leadership skills
- Optimized labor efficiency through proactive staff phasing
- Supported performance goals including P1 scores, sales, and add-on initiatives
AREA SUPERVISOR
ROSS DRESS FOR LESS
05.2021 - 04.2022
- Maintained store presentation, merchandising, and cleanliness standards
- Provided direction to front-end operations including scheduling and cashier training
- Supported loss prevention initiatives and compliance programs
- Maintained accurate cash pulls, deposits, and administrative controls
- Oversaw freight processing and stockroom organization
DATA ENTRY SUPERVISOR
CLIENT LOGIC
01.2000 - 01.2003
- Supervised staffing, scheduling, training, and performance evaluations
- Ensured productivity and quality goals were consistently achieved
- Implemented operational improvements and enforced compliance policies
Education
HIGH SCHOOL DIPLOMA - undefined
SMYRNA HIGH SCHOOL
Dover, DESkills
- Restaurant & Retail Management
- Payroll & Inventory Management
- Cash Handling / Loss Prevention
- Guest Recovery & Service Excellence
- Problem Solving / Decision-Making
- Team Leadership & Training
- Labor & Cost Control
- Food Safety & Compliance
- Scheduling & Performance Coaching
Certification
ServSafe Food Protection Manager, 2027
Timeline
MANAGER
PANDA EXPRESS
12.2025 - Current
ASSISTANT MANAGER
GROTTO PIZZA
04.2022 - 11.2025
AREA SUPERVISOR
ROSS DRESS FOR LESS
05.2021 - 04.2022
SHIFT LEADER / SERVICE & CULINARY PROFESSIONAL
OLIVE GARDEN
01.2003 - 09.2022
DATA ENTRY SUPERVISOR
CLIENT LOGIC
01.2000 - 01.2003
HIGH SCHOOL DIPLOMA - undefined
SMYRNA HIGH SCHOOL
References
- Marissa Wilson, Special Education, Transition Coordinator
- Associate, Marissa.wilson@capital.k12.de.us, (302) 250-1908, Capital School District
- Lindsay Conley, Business Owner
- Associate, Lindsays98@aol.com, (302) 233-6982, Cobalt Manor