Judy Zou
Sarasota,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server
Olive Garden
Sarasota , FL
05.2021 - Current
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared drinks according to standard recipes.
- Maintained records of transactions made during shift as required by law or company policy.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Addressed complaints to kitchen staff and served replacement items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
Pho cali
Sarasota , FL
02.2019 - 03.2021
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
Server
Japanese steak House
Columbus , OH
04.2017 - 06.2018
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
English
Guangdong Industrial University
Canton07-2010
Skills
- Customer service
- Order accuracy
- Food safety
- Point-of-sale operation
- Menu knowledge
- Team collaboration
- Order taking
- Beverage preparation
- Cash handling
- Complaint resolution
- Sales promotion
- Effective communication
- Time management
- Guest feedback assessment
- Food safety practices
- Guest relations management
- Menu memorization
- Guest engagement
- Food and beverage pairings
Accomplishments
- Received a complimentary letter from Headquarter.
Timeline
Server
Olive Garden
05.2021 - Current
Server
Pho cali
02.2019 - 03.2021
Server
Japanese steak House
04.2017 - 06.2018
English
Guangdong Industrial University
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Damian ByrdDamian Byrd
Restaurant Server at Olive Garden - Darden RestaurantsRestaurant Server at Olive Garden - Darden Restaurants
Hali "Blayze" DixonHali "Blayze" Dixon
To-Go Specialist at Olive GardenTo-Go Specialist at Olive Garden
Roxanna HernandezRoxanna Hernandez
Server at Olive Garden RestaurantServer at Olive Garden Restaurant
LaDawndra BattleLaDawndra Battle
Dishwasher at Made RestaurantDishwasher at Made Restaurant