Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Judyann Avilez

Hawthorne

Summary

Dynamic Account Manager with a proven track record at Bluestar Corp Big Bear, excelling in client relations and account oversight. Expertly enhanced client satisfaction through relationship building and exceptional customer service, achieving high retention rates. Skilled in resolving escalated issues while maintaining professionalism, ensuring loyalty and repeat business.

Overview

18
18
years of professional experience

Work History

Account Manager

Bluestar Corp Big Bear
03.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Cashier

Burlington
10.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Seasonal Work

Customer Service Representative

All Seasons Rental Resorts
01.2008 - 08.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Chautauqua High School
Big Bear, CA
06.2010

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Relationship building and management
  • Sales development
  • Account oversight

Languages

Spanish
Professional Working

Timeline

Cashier

Burlington
10.2024 - 01.2025

Account Manager

Bluestar Corp Big Bear
03.2024 - Current

Customer Service Representative

All Seasons Rental Resorts
01.2008 - 08.2010

Chautauqua High School

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Judyann Avilez