Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Judy Han Milligan

San Diego,CA

Summary

Self-motivated and detail-oriented administrative and HR professional with over 10 years of experience in human resources, employee relations, and office administration, including more than 6 years in the electrical industry with IBEW Local 569. Proven ability to manage sensitive information, multitask in high-pressure environments, and support cross-functional teams. Recognized for strong communication, problem-solving skills, and a consistent work ethic. Seeking a dynamic role in a forward-thinking organization.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

San Diego Electrical Training Institute
10.2019 - Current
  • Supported office operations.
  • Assisted in maintaining accurate records and filing systems for efficient document retrieval.
  • Responded to inquiries, providing prompt and courteous customer service to members and visitors.
  • Maintained confidentiality of sensitive information while handling routine administrative tasks.
  • Answered phone system, routing calls, delivering messages to staff and greeting visitors.
  • Established administrative work procedures to track staff's daily tasks.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Utilized office software to create reports, memos, and presentations for team communication.
  • Processed and verified apprentice applications; maintained accurate records in the Apprentice Tracking System/Tradeschool.

Administrative Assistant

San Diego Electrical Training Institute
08.2018 - 03.2019
  • Supported office operations.
  • Assisted in maintaining accurate records and filing systems for efficient document retrieval.
  • Responded to inquiries, providing prompt and courteous customer service to members and visitors.
  • Maintained confidentiality of sensitive information while handling routine administrative tasks.
  • Answered phone system, routing calls, delivering messages to staff and greeting visitors.
  • Established administrative work procedures to track staff's daily tasks.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Utilized office software to create reports, memos, and presentations for team communication.
  • Processed and verified apprentice applications; maintained accurate records in the Apprentice Tracking System/Tradeschool.

Human Resources Assistant

Rick Engineering Company
06.2016 - 04.2017
  • Coordinated onboarding processes for new hires, ensuring smooth integration into company culture.
  • Managed employee records and maintained HR databases for accuracy and compliance with regulations.
  • Supported recruitment efforts by screening resumes and scheduling interviews for potential candidates.
  • Coordinated onboarding processes for new hires, ensuring a smooth transition into the organization.
  • Assisted in developing training materials and programs, enhancing employee skills and performance levels.
  • Facilitated communication between departments to address employee inquiries and resolve issues efficiently.
  • Maintained compliance with labor laws and company policies during HR operations and procedures.
  • Provided administrative support to HR leadership, streamlining processes and improving operational efficiency.
  • Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
  • Efficiently delivered personnel information to management for speedy corrective action.
  • Maintained and scheduled complex calendars.

Associate Support Dept. Supervisor / HR Lead

The Home Depot
01.2015 - 06.2016
  • Led team in resolving customer inquiries and issues, enhancing overall satisfaction and support efficiency.
  • Developed training materials to onboard new staff, improving knowledge retention and operational consistency.
  • Analyzed support metrics to identify trends, implementing solutions that streamlined processes and reduced response times.
  • Coordinated cross-departmental communication, ensuring alignment on service delivery standards and customer expectations.
  • Managed HR functions for over 200 employees, including staffing, payroll, and scheduling.
  • Supported leadership on employee relations, disciplinary action, and compliance.
  • Led onboarding, job requisitions, performance reviews, and recognition programs.
  • Maintained confidential files, ensured I-9 compliance, and administered HR programs.
  • Administered drug tests following established protocols to ensure compliance with regulatory standards.
  • Proved successful working within tight deadlines and a fast-paced environment.

Vault/Office Associate

The Home Depot
04.2012 - 01.2015
  • Reconciled cash transactions and processed daily deposits.
  • Handled supply orders, cash strip audits, and pricing accuracy checks.
  • Ensured financial records and store use items were properly documented.
  • Managed vault operations, ensuring compliance with security protocols and cash handling procedures.
  • Conducted regular audits of vault inventory, maintaining accuracy in cash counts and documentation.
  • Implemented process improvements to enhance efficiency in cash distribution and retrieval workflows.
  • Monitored transactions for discrepancies, resolving issues promptly to uphold financial integrity.
  • Scheduled and confirmed cash pickup appointments with Garda in accordance with store/company policies and security protocols.
  • Prepared daily cash deposits, verified cash amounts, and secured funds in designated safes for transport.
  • Ensured proper documentation was completed and ready for Garda pickup, including deposit logs and chain-of-custody forms.

Front End Head Cashier

The Home Depot
01.2008 - 04.2012
  • Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
  • Trained and mentored new cashiers on best practices and policies.
  • Managed customer inquiries and resolved issues to enhance satisfaction.
  • Developed strategies to reduce discrepancies in cash handling processes.
  • Supervised front-end staff and operations including Self-Checkout, Lot, and remote registers.
  • Resolved customer issues and promoted store promotions at point-of-sale.

Slot Floor Supervisor

Viejas Casino & Turf Club
05.2004 - 03.2006
  • Supervised daily operations of slot floor, ensuring compliance with gaming regulations and company policies.
  • Trained and mentored staff on customer service protocols and machine operation techniques.
  • Monitored gaming activity to identify trends, enhancing player engagement and satisfaction.
  • Collaborated with management to implement promotional events that increased foot traffic and revenue.
  • Supervised up to 15 employees per shift, managed task delegation and service quality.
  • Conducted training, performance feedback, and disciplinary actions.
  • Ensured compliance with casino regulations and maintained daily shift reports.

Slot Floor Representative

Viejas Casino & Turf Club
12.2001 - 05.2004
  • Handled large cash transactions, jackpots, and compliance documentation.
  • Provided high-quality guest service in a fast-paced gaming environment.
  • Conducted minor machine maintenance and supported Title 31 compliance.
  • Processed cash transactions efficiently, ensuring accuracy and compliance with gaming regulations.
  • Assisted customers with inquiries, providing exceptional service to enhance guest experiences.
  • Maintained accurate records of financial transactions, supporting audit and reconciliation processes.
  • Demonstrated flexibility by adapting quickly to changes in shift assignments or job duties as needed.
  • Adhered strictly to anti-money laundering protocols by following proper identification verification procedures for large transactions.

Education

High School Diploma -

Mission Bay Senior High School
San Diego, CA

San Diego Mesa College
San Diego, CA

Skills

  • Time Management & Prioritization
  • HR Compliance & Policy Administration
  • Employee Confidentiality & Data Protection
  • Employee Performance Review Support
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Employee Onboarding & Offboarding
  • Multitasking Abilities
  • Excellent communication
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Active Listening
  • Cash-handling procedures

Languages

English
Native or Bilingual
Cambodian
Native or Bilingual

Timeline

Administrative Assistant

San Diego Electrical Training Institute
10.2019 - Current

Administrative Assistant

San Diego Electrical Training Institute
08.2018 - 03.2019

Human Resources Assistant

Rick Engineering Company
06.2016 - 04.2017

Associate Support Dept. Supervisor / HR Lead

The Home Depot
01.2015 - 06.2016

Vault/Office Associate

The Home Depot
04.2012 - 01.2015

Front End Head Cashier

The Home Depot
01.2008 - 04.2012

Slot Floor Supervisor

Viejas Casino & Turf Club
05.2004 - 03.2006

Slot Floor Representative

Viejas Casino & Turf Club
12.2001 - 05.2004

High School Diploma -

Mission Bay Senior High School

San Diego Mesa College

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Judy Han Milligan