Judy L Castro
Waukegan,IL
Summary
A highly dedicated individual looking to utilize strengths in customer service and verbal communications, while thriving in a fast paced work environment. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Pre-Service Specialist
Northwestern Medicine
01.2015 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Pharmacy technician (cpht)
Walgreens
01.2015 - 01.2019
- Intake, scan and enter prescriptions in Intercom Plus (IC+)
- Reach out to insurance companies to verify eligibility and benefits
- Daily drug count, inventory, ordering & stocking.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Department Supervisor
Best Buy
01.2008 - 01.2011
- Coached team on personal and financial goals
- Acknowledged individuals and gave recognition for their accomplishments
- Created a schedule based on department budget, needs and team availability.
Education
CNC Machine Operator -
Symbol Training Institute
06.2014
Pharmacy Technician -
MrXI & Kushan Oakton Community College
09.2013
Skills
- Effective communication & listening skills
- Proficient in Microsoft Office - Word, Excel, PowerPoint, 70wpm
- Ability to learn software, programs and systems used in a work setting
- Customer service orientation
- Analytical thinking
- Problem-solving abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pre-Service Specialist
Northwestern Medicine
01.2015 - Current
Pharmacy technician (cpht)
Walgreens
01.2015 - 01.2019
Department Supervisor
Best Buy
01.2008 - 01.2011
CNC Machine Operator -
Symbol Training Institute
Pharmacy Technician -
MrXI & Kushan Oakton Community College
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