Kayla Henderson
Mobile
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Pre-Service Specialist
USA Healthcare
Mobile, AL
12.2024 - 03.2026
- Tracks progress, expedites responses from insurance carriers and other payers, and maintains contact with patients, departments and providers to keep them continuously informed
- Tracks, reports, and escalates service issues arising from requests for authorizations, financial assistance or other issues that delay service, to ensure patient access and to avoid delays that may interrupt care of therapies
- Obtains clinical, lab and medical testing documentation from at least two EMR’s and from paper documentation for submission to payers
- Interacts with all necessary portals to submit authorization requests electronically to receive as timely of responses as possible, using websites and telephone services as needed
Patient Registrar
Behavioral Health Group
Mobile, AL
01.2023 - 10.2024
- Managed patient registration process, ensuring accurate and timely collection of demographic and insurance information
- Collaborated with healthcare providers to verify insurance coverage and obtain necessary authorizations for procedures
- Resolved billing discrepancies by coordinating with patients, insurance companies, and billing departments
- Provided administrative support such as answering phone calls, scheduling appointments, faxing documents etc
Claims Adjuster
Pilot Catastrophe Services
Mobile, AL
03.2021 - 10.2023
- Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner
- Conduct a detailed review of the property and write an estimate in Xactimate/CCC to capture the extent of the damages
- Use high resolution photographs provided by virtual imagery and advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
- Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy
- Negotiate claim settlements with customers in accordance with business unit standard methodologies
Patient Care Technician
DaVita
West Chester, PA
07.2020 - 02.2022
- Checking patients’ blood pressure, heartbeat and pulse regularly
- Providing compassionate care by listening to patients’ concerns and guiding them by answering any questions or concerns
- Monitoring patients’ conditions and providing updates to healthcare team
- Turning, repositioning and move patients between beds, wheelchairs and seats
- Helping patients use the bathroom and monitoring patients’ food and liquid intake
Customer Service Representative
ID.me
Mobile, AL
02.2017 - 06.2020
- Provide timely, accurate, and efficient service to our customers via email and/or video chat
- Verify member identification and follow verification procedures
- Work with other customers to troubleshoot verification issues and provide a working solution
- Assist in documentation and playbook updates as necessary
Education
High school diploma - undefined
Baker High School
Mobile, AL05.2017
Skills
- Client relationship building
- Data entry proficiency
- Industry awareness
- Multitasking and organization
- HIPAA compliance
Timeline
Pre-Service Specialist
USA Healthcare
12.2024 - 03.2026
Patient Registrar
Behavioral Health Group
01.2023 - 10.2024
Claims Adjuster
Pilot Catastrophe Services
03.2021 - 10.2023
Patient Care Technician
DaVita
07.2020 - 02.2022
Customer Service Representative
ID.me
02.2017 - 06.2020
High school diploma - undefined
Baker High School