Judith Roth
Gilbertsville,PA
Summary
Attentive Customer Service Representative with over 15 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
43
43
years of professional experience
Work History
Purchasing & Logistics Coordinator
Southern Glazers Wine & Spirits, LLC
02.2022 - 02.2025
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Improved order accuracy through meticulous data entry and verification processes.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Updated and maintained databases to track shipments and inventory.
Customer Service Representative
Trevdan Building Supply
05.2005 - 05.2020
- Handle incoming phone sales orders, along with walk in sales
- Respond to email requests for pricing quotes, material availability, up coming company changes, addressing customer concerns, and resolving problems swiftly
- Responsible for Order Processing, Invoicing, Purchase Orders and Special Material requests
- Handle Cash, Credit Card, and House Accounts
- Working with Dispatch Dept for accurate delivery schedule
- Recommend and assist customers with product selections, thoroughly explaining details
- Set up shipping dates, special orders, and handle requests for material pickup at other locations
- Communicate with vendors regarding back order availability, future inventory, and special orders
Sales/Shipping Supervisor
National Gypsum Company
08.1992 - 04.2005
- Supervised shipping team of 12 employees
- Handled Company owned Fleet of 6 employees
- Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees
- Worked with vendors to schedule more than 10 daily pickups and 30 weekly deliveries
- Worked with Manufacturing on scheduling, raw material orders, and production issues
- Contact with Customer Call Center about customer special requirements/needs
- Prepared shipping documents and invoices, processed payments and fielded client questions
- Conducted inventory audits with 100% accuracy following company procedures
- Increased customer satisfaction by resolving drywall issues
Customer Service Representative
Gold Bond Products, Inc
04.1987 - 07.1992
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Data Entry of all daily orders for customer deliveries
- Handling sales expense reports for outside sales staff
- Provide sales staff with concerns from customers regarding products
- Communication with plant personal for special requests lead times
- Order Special Order material
- Handle issues regarding damaged or incorrect material that was delivered to customer
Customer Service Representative
Allstate Insurance Company
09.1981 - 03.1987
- Processed changes to Auto policies
- Worked with Underwriting Dept for proper coding of policy
- Assisted Agents with quotes, policy information, and changes to rates
- Distribution of mail to proper departments
- Offered assistance to other department when needed
- Provided primary customer support to internal and external customers in fast-paced environment
- Educated customers on promotions to enhance sales
Education
High School Diploma -
Norristown Area High School
Norristown, PASkills
- Communication skills
- Teamwork
- Creative problem solving
- Time management
- Problem-solving
- Purchase orders
- Data entry
- Customer service skills
Timeline
Purchasing & Logistics Coordinator
Southern Glazers Wine & Spirits, LLC
02.2022 - 02.2025
Customer Service Representative
Trevdan Building Supply
05.2005 - 05.2020
Sales/Shipping Supervisor
National Gypsum Company
08.1992 - 04.2005
Customer Service Representative
Gold Bond Products, Inc
04.1987 - 07.1992
Customer Service Representative
Allstate Insurance Company
09.1981 - 03.1987
High School Diploma -
Norristown Area High School
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