Juella Gilbert

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

• Trained new technicians on standard operating procedures, ensuring consistency across the team.

• Collect, record, and report emission data from leaking valves, adhering to environmental regulations.

• Operate advanced leak detection instruments to locate and assess leaks in process equipment, supporting timely repairs and minimizing environmental impact.

• Operated the Opera and SynXis systems to manage reservations and guest information.
• Greeted guests in a professional and welcoming manner, ensuring a positive first impression.
  
• Managed guest inquiries by answering calls, responding to questions, and taking messages.
• Handled the check-in and check-out processes efficiently, ensuring accuracy in guest records.
  • Processed payments promptly and accurately.
  • Resolved guest complaints with professionalism, ensuring customer satisfaction.
  • Conducted monthly inventory and daily restocking of sundry items.
  • Ensured all products and services were up-to-date and available for guests.
  • Assigned daily task sheets to housekeeping staff, ensuring all rooms met Wyndham standards.
  • Reported maintenance issues to the general manager and maintenance team.
  • Assisted in the laundry department when needed, maintaining cleanliness standards.
  • Balanced cash drawers at the end of each shift to ensure financial accuracy.
  • Utilized Excel and Word daily for administrative tasks and reporting.

• Trained and efficiently operated the Opera system for managing guest reservations and profiles.
  • Evaluated guest arrivals, folio, and profiles to ensure a personalized experience.
  • Reviewed shift notes to stay updated on guest needs and ongoing events.
  • Welcomed guests warmly, engaging in friendly conversation while managing the check-in process.
  • Handled payment processes, providing guests with accurate receipts and change.
  • Managed multi-line phone systems, routing calls to appropriate extensions or taking messages.
  • Explained company policies and procedures to guests and visitors, ensuring clear communication.
  • Conducted daily tasks in compliance with Forbes standards, maintaining high service quality.
  • Arranged tours and activities for guests, enhancing their overall experience.