Jukiera Wiley-Greenstone
Orlando,FL
Summary
Logical Dispatch Coordinator who schedules and dispatches all shift drivers, work crews and vehicles to appropriate locations according to predetermined schedules. Skillful in preparing daily work and run schedules and overseeing communications within specifically assigned territories. Results-oriented and productive individual committed to quality service and customer retention.
Overview
4
4
years of professional experience
Work History
Dispatch Coordinator
Mears Transportation
09.2022 - Current
- Responded to high volume of over 100 phone calls and email requests to provide logistics information.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Organized paperwork and explained individual job parameters for each assignment.
- Scheduled and organized delivery routes
- Leveraged [Software-AS400] and other tools to track data and make recommendations
- Assisted in resolving customer complaints and grievances
Customer Service Associate
Sams Club
05.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Managed over 150 Customer calls per day and decreased wait times.
- Trained staff on operating procedures and company services
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
Assembler
ABM
05.2019 - 05.2021
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
- Tested finished products to perform quality assurance and identify discrepancies.
- Conducted quality assurance inspections on finished components and identified issues.
- Followed outlined specifications to implement assembly plans.
- Troubleshot and repaired machine components to maintain smooth operations and avoid disruptions in production.
- Assembled components with minimal supervision, exceeding expected project milestones
- Completed durable assemblies and subassemblies with hand and power tools
- Organized workstations to maximize productivity, reduce distractions and meet deadlines
- Collaborated with team members to improve production processes and maintain quality standards
- Followed outlined specifications to implement assembly plans
- Tested finished products to perform quality assurance and identify discrepancies
Education
High School Diploma -
University High School
Orlando, FL05.2014
Skills
- Personnel Monitoring
- Prioritizing calls
- Verifying coverage
- Analytical and Critical Thinking
- Planning and Coordination
- Flexible and Adaptable
- Gathering information
- Inbound phone calls
- Answering questions
- Client communication
- Complaint resolution
- Problem-solving skills
- Verbal and written communication
- Logging call information
Timeline
Dispatch Coordinator
Mears Transportation
09.2022 - Current
Customer Service Associate
Sams Club
05.2021 - 09.2022
Assembler
ABM
05.2019 - 05.2021
High School Diploma -
University High School
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