Christopher Dean Jr
Cincinnati,OH
Summary
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules. Motivated Dispatch Coordinator confidently operates telephones, two-way radios and direct messaging to relay accurate information to work crews and drivers. Collaborates with supervisors and coworkers to meet predetermined deadlines and promptly respond to customer needs. Organizer keeps track of work and customer requests and calculates expenses for services performed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
Over The Rhine Trucking, LLC
Cincinnati, Ohio
04.2022 - Current
- Prepared daily work and run schedules.
- Resolved billing disputes with carriers regarding payment for services rendered.
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Addressed questions, problems or requests for service or equipment.
- Tracked real-time location of vehicles using GPS technology.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Dispatched drivers to meet daily delivery needs for company customers.
- Advised personnel about accidents, weather conditions or other hazards.
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Implemented procedures for monitoring driver hours-of-service compliance with DOT regulations.
- Worked with routing specialists, route managers and service department to optimize routes.
Delivery Driver
Amazon Relay
Hebron, KY
02.2021 - 03.2022
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Handled merchandise in accordance with product handling standards.
- Assisted warehouse personnel in packing orders when necessary.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Warehouse Worker
Amazon
Hebron, KY
02.2020 - 02.2021
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Assisted in packaging and labeling of products for shipment.
- Processed returns of defective merchandise as required.
- Performed cycle counts to maintain accurate inventory records.
- Packed boxes and stock using organizational guidelines.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Inspected incoming shipments for damage or discrepancies.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Staged and sorted multiple types of products for loading.
Education
High School Diploma -
Aiken High School
Cincinnati, OH05-2019
Skills
- Software familiarity
- Route planning expertise
- Transportation
- Logistics management
- Scheduling proficiency
- Work order tracking
- Problem-solving aptitude
- Personnel monitoring
- Decision-making
- Driver incident support
- Time management
- Customer service
- Reliability
- Continuous improvement
Certification
- CDL temps
Timeline
Dispatch Coordinator
Over The Rhine Trucking, LLC
04.2022 - Current
Delivery Driver
Amazon Relay
02.2021 - 03.2022
Warehouse Worker
Amazon
02.2020 - 02.2021
High School Diploma -
Aiken High School
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