Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julaine Graves

Lubbock

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience

Work History

Case Management Analyst

Cigna/ Evernorth
01.2023 - Current
  • Demonstrate fast paced clinical understanding to assist client advocacy through proper utilization management.
  • Mastered TruCare, CAMS, HC-ICMS, and Providerlink to document patient information, clinical, and authorizations.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Trained and mentored new personnel hired to fulfill various roles.

Clinical Counselor Intern

Guardian House
02.2022 - 08.2022
  • Worked 700 clinical hours with vulnerable and diverse group of patients under direct supervision of licensed therapists and supervisors. Clientele consisted of high risk, disabled, low socioeconomic, and minority populations.
  • Managed treatment processes and maintained progress notes and related documentation for supervised visitations and counseling services for over 30 families.
  • Worked with disabled youth and adolescents according to mental health or physical disability treatment plans.

Practicum Student Counselor

Family Counseling Services of Lubbock
11.2021 - 01.2022
  • Developed client-centered treatment plans with specific goals and objectives and provided 100 therapeutic counseling hours.
  • Provided individual and group counseling to clients (children, adolescents, and adults) belonging to vulnerable populations including chronic mental health illnesses, physical disabilities, and poverty.

Senior Sales Agent

Select Quote
10.2021 - 02.2022
  • General Lines Life, Accident, and Health License in 12 states.
  • Analyzed clients' needs and financial situations to customize insurance policies for individual necessity for Medicare and Medicaid.

Bank Teller

Wells Fargo
08.2019 - 10.2021
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.

Education

Master of Science - Clinical Mental Health Counseling

Walden University
Minneapolis, MN
08.2022

Bachelor of Arts - Psychology

Texas Tech University
Lubbock, TX
05.2019

Bachelor of Arts - Media Arts & Animation

The Art Institute of Colorado
Denver, CO
09.2015

Skills

  • Proficient in Microsoft Office Suite and healthcare software
  • HIPPA-compliant case filing and tracking
  • Coaching and mentoring
  • Personnel management
  • Strategic thinking
  • Performance monitoring
  • Leadership/communication skills
  • De-escalation skills and training

Timeline

Case Management Analyst

Cigna/ Evernorth
01.2023 - Current

Clinical Counselor Intern

Guardian House
02.2022 - 08.2022

Practicum Student Counselor

Family Counseling Services of Lubbock
11.2021 - 01.2022

Senior Sales Agent

Select Quote
10.2021 - 02.2022

Bank Teller

Wells Fargo
08.2019 - 10.2021

Bachelor of Arts - Psychology

Texas Tech University

Bachelor of Arts - Media Arts & Animation

The Art Institute of Colorado

Master of Science - Clinical Mental Health Counseling

Walden University

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