Julanie Mangvilai-Graham
Springtown
Summary
Dynamic Shipment Coordinator at Ryder Supply Chain Solutions with expertise in transportation planning and client relations. Achieved significant reductions in order processing time through effective shipment tracking and workflow optimization. Proven ability to enhance operational efficiency while fostering strong vendor relationships, resulting in increased customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining high standards in fast-paced environments. Reliable, results-driven, and prepared to make significant impact.
Overview
15
15
years of professional experience
Work History
Shipment Coordinator
Ryder Supply Chain Solutions
Fort Worth, TX
12.2021 - Current
- Coordinate shipment schedules to optimize delivery timelines and enhance operational efficiency.
- Manage inventory levels using warehouse management systems for accurate order fulfillment.
- Collaborate with cross-functional teams to resolve shipment discrepancies and improve communication.
- Trained new team members on standard operating procedures and best practices for shipment processing.
- Analyzed shipment data to identify trends, contributing to process improvements and cost reductions.
- Implemented tracking systems to monitor shipments, ensuring timely deliveries and compliance with protocols.
- Developed reports on shipping performance metrics to assist in strategic decision-making processes.
- Led initiatives to streamline workflows, resulting in improved accuracy and reduced processing times for shipments.
- Managed risk effectively by enforcing compliance with relevant regulations and industry best practices during the shipment process.
- Reduced order processing time by optimizing workflows and improving overall team efficiency.
- Ensured timely delivery of shipments through diligent monitoring of transportation schedules and proactive problemsolving.
- Contributed significantly to reducing lead times for customers through effective prioritization of shipments based on urgency.
- Coordinated international shipments successfully by staying abreast of customs requirements and documentation standards across various countries.
- Maintained strong relationships with vendors, contributing to a reliable supply chain network for the company.
- Increased customer satisfaction by overseeing accurate order fulfillment and providing regular status updates on shipments.
- Implemented training programs for new team members, resulting in increased proficiency in shipment coordination tasks.
Lead Operations Associate
Chase Bank
Roanoke, TX
10.2019 - 12.2021
- Oversaw daily operations to enhance efficiency and service delivery in branch activities.
- Mentored junior staff on operational procedures and customer service excellence.
- Implemented process improvements that streamlined workflow and reduced turnaround times.
- Analyzed performance metrics to identify areas for operational enhancement and cost reduction.
- Collaborated with cross-functional teams to drive initiatives that improved customer satisfaction scores.
- Developed training materials for new employees to ensure consistent adherence to policies and procedures.
- Coordinated resources effectively to meet branch goals and support team development initiatives.
- Enhanced team performance through regular coaching and feedback sessions.
- Troubleshot issues as they arose in real-time, preventing potential disruptions to normal workflow.
- Conducted regular audits for compliance with company policies and regulatory requirements.
- Managed inventory control, ensuring optimal stock levels for efficient operations.
Store Manager
Loanstar Title Loans
Fort Worth, TX
05.2011 - 09.2019
- Oversaw daily operations to ensure compliance with company policies and regulations.
- Managed team scheduling, enhancing staff efficiency and coverage during peak hours.
- Trained new employees on customer service protocols and operational procedures.
- Implemented marketing strategies that increased brand awareness and drove loan applications.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Haltom High School
Haltom City, TX05.2009
Skills
- Transportation planning
- Route optimization
- Supply chain operations
- Logistics analysis
- Shipment tracking
- Shipment coordination
- Client relations
- Customer service
Languages
Laotion
Limited Working
Timeline
Shipment Coordinator
Ryder Supply Chain Solutions
12.2021 - Current
Lead Operations Associate
Chase Bank
10.2019 - 12.2021
Store Manager
Loanstar Title Loans
05.2011 - 09.2019
High School Diploma -
Haltom High School