Summary
Overview
Work History
Education
Skills
Timeline
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Julee Arvizo

West Valley City,UT

Summary

Dynamic professional with a proven track record at United Parcel Service, UPS, excelling in customer service and efficient data entry. Demonstrated adaptability and exceptional communication skills, enhancing customer satisfaction and streamlining warehouse operations. Skilled in conflict resolution and maintaining high privacy standards, I embody patience and attention to detail, driving positive outcomes and operational excellence.

Overview

18
18
years of professional experience

Work History

Customer Counter Clerk

United Parcel Service, UPS
West Valley City, UT
08.2023 - 03.2024
  • Provide excellent customer service to customers in person and by phone.
  • Assisting customers with shipping packages, as well as retrieving packages that are placed on hold for pickup.
  • Processed end-of-day reports for accounting.
  • Retrieving expired, on-hold packages due to issues with delivery, or not picked up by the customer, and then processed and returned to the shipper.

Warehouse Picker

McKesson
West Valley City, UT
04.2023 - 06.2023
  • Inspected products before packaging to avoid shipping damaged, or defective goods to customers.
  • Enhanced warehouse efficiency by accurately packaging and labeling products for shipment.
  • Maintained a safe and clean work environment, adhering to established safety protocols and procedures.

Customer Service Representative

United Parcel Service, UPS
West Valley City, UT
05.2006 - 05.2022
  • Utilized automated systems to log and retrieve call information.
  • Addressed customers courteously, using listening and empathy skills to resolve issues to the best of my ability.
  • Investigated and researched issues to determine root causes, and appropriate resolution methods.
  • Escalated customer concerns to the appropriate departments for rectification when needed.
  • Upholding quality control policies and procedures to increase customer satisfaction.
  • Upholding privacy and security requirements for customer information.
  • I shadowed new employees, answered their questions and concerns, and also trained them to use the appropriate computer systems.
  • Promoted to the Sales Resolution Group, working directly with account executives via phone and email to assist with customer concerns, while also maintaining ownership until resolved.

Education

High School Diploma -

Master Academy
Tooele, UT
01-1987

Skills

  • Inbound and outbound calling
  • Adaptability and flexibility
  • Automated systems
  • Conflict resolution
  • Data entry
  • Attention to detail
  • Communication skills
  • Empathy and patience

Timeline

Customer Counter Clerk

United Parcel Service, UPS
08.2023 - 03.2024

Warehouse Picker

McKesson
04.2023 - 06.2023

Customer Service Representative

United Parcel Service, UPS
05.2006 - 05.2022

High School Diploma -

Master Academy

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Julee Arvizo