Julee Stohr
Kingwood,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist-Remote
Complete Call Solutions
11.2015 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Education
No Degree - Healthcare
Lonestar College System
KingwoodCertificate - Medical Assisting
Sanford Brown Institute
Houston, TX05.2007
Skills
- Account Management
- Report Generation
- Customer Retention
- Complaint resolution
- Excellent written and oral communication
- Good communication skills
- Customer Relations
- CRM Software
- Data Entry
- Information Security
- Microsoft Office Suite
Timeline
Customer Service Specialist-Remote
Complete Call Solutions
11.2015 - Current
No Degree - Healthcare
Lonestar College System
Certificate - Medical Assisting
Sanford Brown Institute
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