Chloe Dietrich
Washington,IL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Remote Customer Service Specialist
State Farm
Washington, IL
09.2023 - Current
- Responded to customer emails with accurate product and service information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Verified accuracy of customer data entered into the system.
- Maintained accurate records of customer interactions and transactions.
- Researched relevant policy information to answer customer questions.
- Provided quotes on various types of insurance policies.
- Facilitated payment processing for premium payments and renewals.
- Advised customers on available coverage options that best fit their individual needs.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
Sales Associate
State Farm
Washington , IL
03.2023 - 09.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
Office Assistant
Supportive Living of Washington
Washington, IL
11.2021 - 03.2023
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Developed and maintained job postings, recruitment strategies, and applicant tracking systems.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Organized orientation sessions for new employees to ensure smooth onboarding experience.
Education
High School Diploma -
Washington Community High School
Washington, IL05-2022
Skills
- Complaint resolution
- Account Management
- Customer Relationship Management
- Compassionate communication
- Information Security
- Account updating
- Call Management
- Product Knowledge
- Complex Problem-Solving
- Medical terminology knowledge
- Patient-focused care
Certification
- Certified Nursing Assistant
- Licensed Insurance Producer
Timeline
Remote Customer Service Specialist
State Farm
09.2023 - Current
Sales Associate
State Farm
03.2023 - 09.2023
Office Assistant
Supportive Living of Washington
11.2021 - 03.2023
High School Diploma -
Washington Community High School
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